50
NPS
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SIO Logistics
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About SIO Logistics' Brand
Founded in 2016 with nationwide operations, SIO Logistics has grown to be one of the most trusted 3rd Party Logistics (3PL) and Truckload Shipping companies. We facilitate our valued customers all over the U.S. and Canada by connecting them with our network of qualified carriers for the efficient, hassle-free, and economical movement of freight - 24/7/365.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
SIO Logistics NPS
SIO Logistics's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether SIO Logistics's customers would recommend using the product based on a scale of -100 to 100.
SIO Logistics Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
SIO Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jun 2025 50 | Jun 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SIO Logistics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SIO Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SIO Logistics Product Quality
3.4/5
SIO Logistics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SIO Logistics' overall Product Quality score rated by its users and customers.
SIO Logistics Product Information
SIO Logistics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://sionow.com/
- Company Size
- 11-50 Employees
Industry
Logistics and Supply Chain
SIO Logistics Pricing
SIO Logistics ROI & Value For Money
3.4/5
SIO Logistics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SIO Logistics Customer Satisfaction (CSAT)
SIO Logistics Customer Satisfaction (CSAT) Score
67 / 100
SIO Logistics has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SIO Logistics Customer Service
3.4/5
SIO Logistics has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SIO Logistics' overall Customer Service score rated by its users and customers.
About SIO Logistics's Customer Service
Address
550 Reserve St #190, Southlake, TX 76092
Website
https://sionow.com/
Phone Number
512-758-6907
SIO Logistics's Social Links
SIO Logistics as an Employer
4.7/5
SIO Logistics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SIO Logistics scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SIO Logistics would recommend the brand to a friend. ENPS measures how likely SIO Logistics employees would recommend working at SIO Logistics to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
