-100
NPS
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Sir Kensington's
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About Sir Kensington's' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Sir Kensington's NPS
Sir Kensington's's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sir Kensington's's customers would recommend using the product based on a scale of -100 to 100.
Sir Kensington's Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sir Kensington's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sir Kensington's Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sir Kensington's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sir Kensington's Product Quality
2.5/5
Sir Kensington's has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sir Kensington's' overall Product Quality score rated by its users and customers.
Sir Kensington's Product Information
Sir Kensington's’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://sirkensingtons.com/
- Company Size
- 11-50 Employees
Sir Kensington's Pricing
Sir Kensington's ROI & Value For Money
4/5
Sir Kensington's has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Sir Kensington's Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sir Kensington's Customer Service
4/5
Sir Kensington's has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Sir Kensington's's Customer Service
Website
https://sirkensingtons.com/
Phone Number
2017746145
Consumer vs. Employees
Sir Kensington's scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sir Kensington's would recommend the brand to a friend. ENPS measures how likely Sir Kensington's employees would recommend working at Sir Kensington's to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
