66
NPS
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SirsiDynix
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About SirsiDynix's Brand
SirsiDynix connects people with knowledge at more than 23,000 libraries around the world.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
SirsiDynix NPS
SirsiDynix's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether SirsiDynix's customers would recommend using the product based on a scale of -100 to 100.
SirsiDynix Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
SirsiDynix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 60 | Jan 2022 | 60 |
Nov 2022 67 | Nov 2022 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SirsiDynix Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SirsiDynix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SirsiDynix Product Quality
3.5/5
SirsiDynix has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SirsiDynix's overall Product Quality score rated by its users and customers.
SirsiDynix Product Information
SirsiDynix’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sirsidynix.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
SirsiDynix Pricing
SirsiDynix ROI & Value For Money
3.7/5
SirsiDynix has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SirsiDynix Customer Satisfaction (CSAT)
SirsiDynix Customer Satisfaction (CSAT) Score
100 / 100
SirsiDynix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SirsiDynix Customer Service
4/5
SirsiDynix has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SirsiDynix's Customer Service
Address
3300 North Ashton Blvd, Suite 500, Lehi, UT 84043
Website
http://www.sirsidynix.com
Phone Number
800-288-8020
SirsiDynix as an Employer
4.5/5
SirsiDynix has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SirsiDynix scored a 66 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of SirsiDynix would recommend the brand to a friend. ENPS measures how likely SirsiDynix employees would recommend working at SirsiDynix to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
