0
NPS
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Security Industry Specialists (SIS)
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About Security Industry Specialists (SIS) Brand
Security Industry Specialists, Inc. provides unique security solutions to some of the most successful names in business.
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Security Industry Specialists (SIS) NPS
Security Industry Specialists (SIS)'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Security Industry Specialists (SIS)'s customers would recommend using the product based on a scale of -100 to 100.
Security Industry Specialists (SIS) Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Security Industry Specialists (SIS) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 0 | May 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -20 | Nov 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -15 | Feb 2023 | -15 |
Dec 2023 0 | Dec 2023 | 0 |
Jul 2025 -11 | Jul 2025 | -11 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Security Industry Specialists (SIS) Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Security Industry Specialists (SIS) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Security Industry Specialists (SIS) Product Quality
2.6/5
Security Industry Specialists (SIS) has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Security Industry Specialists (SIS) overall Product Quality score rated by its users and customers.
Security Industry Specialists (SIS) Product Information
Security Industry Specialists (SIS)’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://sis.us
- Company Size
- 1-10 Employees
Industry
Security and Investigations
Security Industry Specialists (SIS) Pricing
Security Industry Specialists (SIS) ROI & Value For Money
2.8/5
Security Industry Specialists (SIS) has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Security Industry Specialists (SIS) overall ROI score rated by its users and customers.
Security Industry Specialists (SIS) Customer Satisfaction (CSAT)
Security Industry Specialists (SIS) Customer Satisfaction (CSAT) Score
57 / 100
Security Industry Specialists (SIS) has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Security Industry Specialists (SIS) Customer Service
2.8/5
Security Industry Specialists (SIS) has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Security Industry Specialists (SIS) overall Customer Service score rated by its users and customers.
About Security Industry Specialists (SIS)'s Customer Service
Address
6071 Bristol Pkwy, Culver City, CA 90230
Website
http://sis.us
Phone Number
3102155100
Security Industry Specialists (SIS)'s Social Links
Security Industry Specialists (SIS) as an Employer
3.4/5
Security Industry Specialists (SIS) has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
CEO of Security Industry Specialists (SIS)
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Security Industry Specialists (SIS) scored a 0 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Security Industry Specialists (SIS) would recommend the brand to a friend. ENPS measures how likely Security Industry Specialists (SIS) employees would recommend working at Security Industry Specialists (SIS) to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 45% | Promoters |
|---|---|
| 8% | Passive |
| 47% | Detractors |
