42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SIS International Research
Marketing or Exec? Claim Your Free Account
About SIS International Research's Brand
SIS International Research is a market research and strategy consulting firm offers qualitative fieldwork and quantitative data collection.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
SIS International Research NPS
SIS International Research's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether SIS International Research's customers would recommend using the product based on a scale of -100 to 100.
SIS International Research Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
SIS International Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Dec 2024 67 | Dec 2024 | 67 |
Apr 2025 43 | Apr 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SIS International Research Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SIS International Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SIS International Research Product Quality
3.7/5
SIS International Research has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SIS International Research's overall Product Quality score rated by its users and customers.
SIS International Research Product Information
SIS International Research’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
SIS International Research Pricing
SIS International Research ROI & Value For Money
3.7/5
SIS International Research has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SIS International Research's overall ROI score rated by its users and customers.
SIS International Research Customer Satisfaction (CSAT)
SIS International Research Customer Satisfaction (CSAT) Score
86 / 100
SIS International Research has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SIS International Research Customer Service
3.8/5
SIS International Research has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SIS International Research's overall Customer Service score rated by its users and customers.
About SIS International Research's Customer Service
Address
11 E 22nd St, #2, New York City, NY
Website
http://www.sismarketresearch.com
Phone Number
212-505-6805
SIS International Research as an Employer
4.5/5
SIS International Research has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SIS International Research scored a 42 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of SIS International Research would recommend the brand to a friend. ENPS measures how likely SIS International Research employees would recommend working at SIS International Research to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 79% | Promoters |
|---|---|
| 13% | Passive |
| 8% | Detractors |
