-50
NPS
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Brand Page
Site Lock
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About Site Lock's Brand
The Global Leader in Website Security
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Site Lock NPS
Site Lock's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Site Lock's customers would recommend using the product based on a scale of -100 to 100.
Site Lock Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Site Lock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2023 -50 | Nov 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Site Lock Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Site Lock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Site Lock Product Quality
2.5/5
Site Lock has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Site Lock's overall Product Quality score rated by its users and customers.
Site Lock Product Information
Site Lock’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.sitelock.com/
- Company Size
- 201-500 Employees
Industry
Tech
Site Lock Pricing
Site Lock ROI & Value For Money
2.5/5
Site Lock has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Site Lock's overall ROI score rated by its users and customers.
Site Lock Customer Satisfaction (CSAT)
Site Lock Customer Satisfaction (CSAT) Score
25 / 100
Site Lock has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Site Lock Customer Service
2.2/5
Site Lock has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Site Lock's overall Customer Service score rated by its users and customers.
About Site Lock's Customer Service
Address
8701 E Hartford Dr , Scottsdale, AZ 85255
Website
https://www.sitelock.com/
Site Lock's Social Links
Site Lock as an Employer
3.0/5
Site Lock has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Site Lock scored a -50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Site Lock would recommend the brand to a friend. ENPS measures how likely Site Lock employees would recommend working at Site Lock to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
