60
NPS
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Site24x7
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About Site24x7 Brand
Site24x7 provides a performance monitoring tool which monitors website, apps, server, Cloud & network.
Brand at a Glance
4.2/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Site24x7 NPS
Site24x7's Net Promoter Score (NPS) is a 60 with 73% Promoters, 14% Passives, and 13% Detractors. Net Promoter Score tracks whether Site24x7's customers would recommend using the product based on a scale of -100 to 100.
Site24x7 Overall NPS
| 73% | Promoters |
|---|---|
| 14% | Passives |
| 13% | Detractors |
Site24x7 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Site24x7 NPS by Usage
Site24x7's NPS was rated the highest by customers who have used Site24x7's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
Site24x7 Product Quality
4.2/5
Site24x7 has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Site24x7 overall Product Quality score rated by its users and customers.
Site24x7 Product Information
Site24x7 serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Site24x7 supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Site24x7’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Site24x7's product the highest. Reviewers from the Retail industry rated Site24x7 the lowest at 3.
- Website
- http://www.site24x7.com
- Company Size
- 201-500 Employees
Languages Supported
English
Dutch
French
Spanish
Chinese (Simplified)
Japanese
Italian
Swedish
Polish
Finnish
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
System Administration Software
IT, Server & Network Monitoring Software
Log Management Software
Artificial Intelligence Software
Cloud Integration Software
Network Monitoring Software
IaaS Software
Quick Insights into Site24x7 Product Quality
Site24x7's Product Quality score was rated highest by customers who have used Site24x7's products/services for 2 to 5 Years, and rated lowest by customers from the Retail industry.
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Ranked Site24x7 Product Quality the Highest
Ranked Site24x7 Product Quality the Lowest
Site24x7 Product Quality Score by Usage
Site24x7's Product Quality score was rated the highest by customers who have used Site24x7's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Site24x7 Product Quality Score by Industry
Site24x7's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Site24x7 Pricing
Site24x7 ROI & Value For Money
3.9/5
Site24x7 has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Site24x7 overall ROI score rated by its users and customers.
Site24x7 Pricing Plans
Site24x7 has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Site24x7?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Site24x7 ROI
Site24x7's ROI score was rated highest by customers from the Tech industry.
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Ranked Site24x7 ROI the Highest
Site24x7 ROI Score by Industry
Site24x7's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Site24x7 Customer Service
5/5
Site24x7 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Site24x7's Customer Service
Address
4141 Hacienda Drive, Pleasanton, CA 94588
Website
http://www.site24x7.com
Site24x7 as an Employer
Consumer vs. Employees
Site24x7 scored a 60 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Site24x7 would recommend the brand to a friend. ENPS measures how likely Site24x7 employees would recommend working at Site24x7 to a friend.
Net Promoter Score
60
NPS Score
| 73% | Promoters |
|---|---|
| 14% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
