47
NPS
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Brand Page
SiteMinder
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About SiteMinder's Brand
Owner and operator of an online hotel distribution and connectivity platform. The company offers cloud based products including a channel manager, booking engine and connection tools.
Brand at a Glance
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
SiteMinder NPS
SiteMinder's Net Promoter Score (NPS) is a 47 with 69% Promoters, 9% Passives, and 22% Detractors. Net Promoter Score tracks whether SiteMinder's customers would recommend using the product based on a scale of -100 to 100.
SiteMinder Overall NPS
| 69% | Promoters |
|---|---|
| 9% | Passives |
| 22% | Detractors |
SiteMinder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 43 | Aug 2020 | 43 |
Mar 2024 44 | Mar 2024 | 44 |
Apr 2024 46 | Apr 2024 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SiteMinder NPS by Usage
SiteMinder's NPS was rated the highest by customers who have used SiteMinder's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
SiteMinder Product Quality
3.9/5
SiteMinder has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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SiteMinder Product Information
SiteMinder serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. SiteMinder supports Web devices and offers products for small, medium, and large sized businesses.
SiteMinder’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated SiteMinder's product the highest.
- Website
- www.siteminder.com
- Company Size
- 201-500 Employees
Languages Supported
English
French
German
Indonesian
Portuguese
Spanish
Thai
Italian
Product Type
Reservation & Online Booking Software
Hotel Management Software
Vacation Rental Software
Quick Insights into SiteMinder Product Quality
SiteMinder's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers who have used SiteMinder's products/services for Less than 1 Year.
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Ranked SiteMinder Product Quality the Highest
Ranked SiteMinder Product Quality the Lowest
SiteMinder Product Quality Score by Usage
SiteMinder's Product Quality score was rated the highest by customers who have used SiteMinder's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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SiteMinder Product Quality Score by Industry
SiteMinder's Product Quality score was rated 4.7 stars by Travel and Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SiteMinder Pricing
SiteMinder ROI & Value For Money
3.9/5
SiteMinder has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SiteMinder's overall ROI score rated by its users and customers.
SiteMinder Pricing Plans
SiteMinder has a pricing structure that accommodates small, medium, and large businesses. Starting from £29, SiteMinder uses a subscription model and offers the following: Prophet: FREE forever, The Channel Manager: £49 per month (or £47 per month when paid annually), 14-day free trial available., and TheBookingButton: £29 per month (or £28 per month when paid annually), 14-day free trial available..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Travel and Hospitality industry. The users from the Hospitality industry think that they had the lowest ROI from SiteMinder.
Who Uses SiteMinder?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into SiteMinder ROI
SiteMinder's ROI score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Hospitality industry.
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Ranked SiteMinder ROI the Highest
Ranked SiteMinder ROI the Lowest
SiteMinder ROI Score by Industry
SiteMinder's ROI score was rated the highest by Travel and Hospitality industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SiteMinder Customer Satisfaction (CSAT)
SiteMinder Customer Satisfaction (CSAT) Score
100 / 100
SiteMinder has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SiteMinder Customer Service
3.7/5
SiteMinder has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SiteMinder's overall Customer Service score rated by its users and customers.
About SiteMinder's Customer Service
Address
Level 3, Sydney, 2000 Australia
Website
www.siteminder.com
Consumer vs. Employees
SiteMinder scored a 47 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SiteMinder would recommend the brand to a friend. ENPS measures how likely SiteMinder employees would recommend working at SiteMinder to a friend.
Net Promoter Score
47
NPS Score
| 69% | Promoters |
|---|---|
| 9% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
