25
NPS
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SiteOne Landscape Supply
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About SiteOne Landscape Supply's Brand
SiteOne is the nation’s largest supplier of wholesale goods for green industry professionals in the US and Canada.
Brand at a Glance
90%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
SiteOne Landscape Supply NPS
SiteOne Landscape Supply's Net Promoter Score (NPS) is a 25 with 53% Promoters, 19% Passives, and 28% Detractors. Net Promoter Score tracks whether SiteOne Landscape Supply's customers would recommend using the product based on a scale of -100 to 100.
SiteOne Landscape Supply Overall NPS
| 53% | Promoters |
|---|---|
| 19% | Passives |
| 28% | Detractors |
SiteOne Landscape Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 19 | Nov 2023 | 19 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 21 | May 2024 | 21 |
Jul 2024 24 | Jul 2024 | 24 |
Nov 2024 26 | Nov 2024 | 26 |
Feb 2025 29 | Feb 2025 | 29 |
Apr 2025 24 | Apr 2025 | 24 |
Dec 2025 28 | Dec 2025 | 28 |
Mar 2026 28 | Mar 2026 | 28 |
Apr 2026 25 | Apr 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SiteOne Landscape Supply NPS by Gender
Female customers rated SiteOne Landscape Supply's NPS 37 points higher than Male customers.
Male
13
SiteOne Landscape Supply's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
50
SiteOne Landscape Supply's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
SiteOne Landscape Supply NPS by Ethnicity
SiteOne Landscape Supply's NPS was rated 49 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
SiteOne Landscape Supply NPS by Age
SiteOne Landscape Supply's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
SiteOne Landscape Supply NPS by Usage
SiteOne Landscape Supply's NPS was rated the highest by customers who have used SiteOne Landscape Supply's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
SiteOne Landscape Supply Customer Reviews
Out of the 4 SiteOne Landscape Supply customer reviews 2 were positive and 2 were constructive. SiteOne Landscape Supply customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SiteOne Landscape Supply Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of SiteOne Landscape Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SiteOne Landscape Supply Customer Loyalty Score by Gender
Female customers rated SiteOne Landscape Supply's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SiteOne Landscape Supply.
Male
87%
Yes
Female
100%
Yes
SiteOne Landscape Supply Customer Loyalty Score by Ethnicity
SiteOne Landscape Supply's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SiteOne Landscape Supply.
100
out of 100
Caucasian
SiteOne Landscape Supply Customer Loyalty Score by Age
SiteOne Landscape Supply's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SiteOne Landscape Supply.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
SiteOne Landscape Supply Customer Loyalty Score by Usage
SiteOne Landscape Supply's Customer Loyalty score was rated the highest by customers who have used SiteOne Landscape Supply's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SiteOne Landscape Supply Product Quality
4.3/5
SiteOne Landscape Supply has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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SiteOne Landscape Supply Product Information
SiteOne Landscape Supply’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.SiteOne.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into SiteOne Landscape Supply Product Quality
SiteOne Landscape Supply's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used SiteOne Landscape Supply's products/services for Less than 1 Year.
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Ranked SiteOne Landscape Supply Product Quality the Highest
Ranked SiteOne Landscape Supply Product Quality the Lowest
SiteOne Landscape Supply Product Quality Score by Gender
Female customers rated SiteOne Landscape Supply's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SiteOne Landscape Supply.
Male
4.2/5
Female
5/5
SiteOne Landscape Supply Product Quality Score by Ethnicity
SiteOne Landscape Supply's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SiteOne Landscape Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
SiteOne Landscape Supply Product Quality Score by Age
SiteOne Landscape Supply's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SiteOne Landscape Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
46-50 4.7 | 46-50 | 4.7 |
SiteOne Landscape Supply Product Quality Score by Usage
SiteOne Landscape Supply's Product Quality score was rated the highest by customers who have used SiteOne Landscape Supply's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SiteOne Landscape Supply Pricing
SiteOne Landscape Supply ROI & Value For Money
4/5
SiteOne Landscape Supply has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into SiteOne Landscape Supply ROI
SiteOne Landscape Supply's ROI score was rated highest by Female customers, and rated lowest by customers who have used SiteOne Landscape Supply's products/services for Less than 1 Year.
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Ranked SiteOne Landscape Supply ROI the Highest
Ranked SiteOne Landscape Supply ROI the Lowest
SiteOne Landscape Supply ROI Score by Gender
Female customers rated SiteOne Landscape Supply's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SiteOne Landscape Supply.
Male
3.8/5
Female
5/5
SiteOne Landscape Supply ROI Score by Ethnicity
SiteOne Landscape Supply's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SiteOne Landscape Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
SiteOne Landscape Supply ROI Score by Age
SiteOne Landscape Supply's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SiteOne Landscape Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
46-50 4.6 | 46-50 | 4.6 |
SiteOne Landscape Supply ROI Score by Usage
SiteOne Landscape Supply's ROI score was rated the highest by customers who have used SiteOne Landscape Supply's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SiteOne Landscape Supply Customer Satisfaction (CSAT)
SiteOne Landscape Supply Customer Satisfaction (CSAT) Score
85 / 100
SiteOne Landscape Supply has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SiteOne Landscape Supply Customer Satisfaction
SiteOne Landscape Supply's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used SiteOne Landscape Supply's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked SiteOne Landscape Supply's Customer Satisfaction.
Ranked SiteOne Landscape Supply Customer Satisfaction the Highest
Ranked SiteOne Landscape Supply Customer Satisfaction the Lowest
SiteOne Landscape Supply Customer Satisfaction Score by Gender
Female customers rated SiteOne Landscape Supply's Customer Satisfaction score 42 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SiteOne Landscape Supply.
58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SiteOne Landscape Supply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SiteOne Landscape Supply's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SiteOne Landscape Supply.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SiteOne Landscape Supply Customer Satisfaction Score by Age
SiteOne Landscape Supply's Customer Satisfaction score was rated 75 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SiteOne Landscape Supply.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 75% |
SiteOne Landscape Supply Customer Satisfaction Score by Usage
SiteOne Landscape Supply's Customer Satisfaction score was rated the highest by customers who have used SiteOne Landscape Supply's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SiteOne Landscape Supply Customer Service
4.3/5
SiteOne Landscape Supply has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About SiteOne Landscape Supply's Customer Service
Website
http://www.SiteOne.com
Quick Insights into SiteOne Landscape Supply Customer Service
SiteOne Landscape Supply's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used SiteOne Landscape Supply's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked SiteOne Landscape Supply's Customer Service score.
Ranked SiteOne Landscape Supply Customer Service the Highest
Ranked SiteOne Landscape Supply Customer Service the Lowest
SiteOne Landscape Supply Customer Service Score by Gender
Female customers rated SiteOne Landscape Supply's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SiteOne Landscape Supply.
Male
4.3/5
Female
4.9/5
SiteOne Landscape Supply Customer Service Score by Ethnicity
SiteOne Landscape Supply's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SiteOne Landscape Supply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
SiteOne Landscape Supply Customer Service Score by Age
SiteOne Landscape Supply's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SiteOne Landscape Supply.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
46-50 4.6 | 46-50 | 4.6 |
SiteOne Landscape Supply Customer Service Score by Usage
SiteOne Landscape Supply's Customer Service score was rated the highest by customers who have used SiteOne Landscape Supply's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SiteOne Landscape Supply as an Employer
Consumer vs. Employees
SiteOne Landscape Supply scored a 25 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of SiteOne Landscape Supply would recommend the brand to a friend. ENPS measures how likely SiteOne Landscape Supply employees would recommend working at SiteOne Landscape Supply to a friend.
Net Promoter Score
25
NPS Score
| 53% | Promoters |
|---|---|
| 19% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 35% | Promoters |
|---|---|
| 25% | Passive |
| 40% | Detractors |
