-40
NPS
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SiTime
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About SiTime's Brand
SiTime Corporation is an analog semiconductor company offering MEMS-based silicon timing solutions.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3.5/5
Customer Service
SiTime NPS
SiTime's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether SiTime's customers would recommend using the product based on a scale of -100 to 100.
SiTime Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
SiTime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 -50 | Aug 2023 | -50 |
Apr 2024 0 | Apr 2024 | 0 |
Mar 2025 -25 | Mar 2025 | -25 |
Oct 2025 -40 | Oct 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SiTime Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SiTime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SiTime Product Quality
2.7/5
SiTime has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SiTime's overall Product Quality score rated by its users and customers.
SiTime Product Information
SiTime’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.sitime.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Productivity
Travel
SiTime Pricing
SiTime ROI & Value For Money
2.9/5
SiTime has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SiTime's overall ROI score rated by its users and customers.
SiTime Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SiTime Customer Service
3.5/5
SiTime has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SiTime's overall Customer Service score rated by its users and customers.
About SiTime's Customer Service
Address
990 Almanor Avenue, Sunnyvale, CA
Website
http://www.sitime.com
Phone Number
408-328-4400
SiTime as an Employer
2.6/5
SiTime has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SiTime scored a -40 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of SiTime would recommend the brand to a friend. ENPS measures how likely SiTime employees would recommend working at SiTime to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
