-100
NPS
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Six Red Marbles
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About Six Red Marbles' Brand
Six Red Marbles is an award-winning creator of innovative digital and blended learning programs.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Six Red Marbles NPS
Six Red Marbles's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Six Red Marbles's customers would recommend using the product based on a scale of -100 to 100.
Six Red Marbles Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Six Red Marbles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Six Red Marbles Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Six Red Marbles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Six Red Marbles Product Quality
1.5/5
Six Red Marbles has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Six Red Marbles' overall Product Quality score rated by its users and customers.
Six Red Marbles Product Information
Six Red Marbles’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.sixredmarbles.com
- Company Size
- 51-200 Employees
Industry
Education
Six Red Marbles Pricing
Six Red Marbles ROI & Value For Money
1.5/5
Six Red Marbles has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Six Red Marbles' overall ROI score rated by its users and customers.
Six Red Marbles Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Six Red Marbles Customer Service
1.5/5
Six Red Marbles has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Six Red Marbles' overall Customer Service score rated by its users and customers.
About Six Red Marbles's Customer Service
Address
101 Station Landing, Suite 310, Boston, MA 02155
Website
http://www.sixredmarbles.com
Phone Number
617-492-9668
Consumer vs. Employees
Six Red Marbles scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Six Red Marbles would recommend the brand to a friend. ENPS measures how likely Six Red Marbles employees would recommend working at Six Red Marbles to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
