20
NPS
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Sixt
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About Sixt's Brand
Sixt rents top-class cars to its customers at very low prices.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Sixt NPS
Sixt's Net Promoter Score (NPS) is a 20 with 58% Promoters, 4% Passives, and 38% Detractors. Net Promoter Score tracks whether Sixt's customers would recommend using the product based on a scale of -100 to 100.
Sixt Overall NPS
| 58% | Promoters |
|---|---|
| 4% | Passives |
| 38% | Detractors |
Sixt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 44 | May 2022 | 44 |
Sep 2022 14 | Sep 2022 | 14 |
Dec 2022 22 | Dec 2022 | 22 |
Aug 2023 27 | Aug 2023 | 27 |
Sep 2023 19 | Sep 2023 | 19 |
Nov 2023 10 | Nov 2023 | 10 |
Jan 2024 16 | Jan 2024 | 16 |
Apr 2024 15 | Apr 2024 | 15 |
Sep 2024 19 | Sep 2024 | 19 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 17 | Jan 2025 | 17 |
Nov 2025 21 | Nov 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sixt NPS by Gender
Female customers rated Sixt's NPS 14 points higher than Male customers.
Male
-14
Sixt's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
0
Sixt's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Sixt NPS by Ethnicity
Sixt's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Sixt NPS by Age
Sixt's NPS was rated -34 points by customers ages 46-50 on Comparably.
Sixt NPS by Usage
Sixt's NPS was rated 0 points by customers who have used Sixt's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Sixt Customer Reviews
Out of the 3 Sixt customer reviews 1 was positive and 2 were constructive. Sixt customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sixt Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Sixt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sixt Customer Loyalty Score by Gender
Male customers rated Sixt's Customer Loyalty score 19% higher than Female customers.
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Male
74%
Yes
Female
55%
Yes
Sixt Customer Loyalty Score by Ethnicity
Sixt's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sixt.
33
out of 100
Caucasian
100
out of 100
Hispanic or Latino
Sixt Customer Loyalty Score by Age
Sixt's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Sixt Customer Loyalty Score by Usage
Sixt's Customer Loyalty score was rated the highest by customers who have used Sixt's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sixt Customer Loyalty Score by Industry
Sixt's Customer Loyalty score was rated 10% by Accounting industry customers.
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Sixt Product Quality
3.1/5
Sixt has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Sixt Product Information
Sixt’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Sixt's product the highest.
- Website
- http://www.sixt.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Sixt Product Quality
Sixt's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Sixt's products/services for 2 to 5 Years.
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Ranked Sixt Product Quality the Highest
Ranked Sixt Product Quality the Lowest
Sixt Product Quality Score by Gender
Female customers rated Sixt's Product Quality score 0.6 stars higher than Male customers.
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Male
2.1/5
Female
2.7/5
Sixt Product Quality Score by Ethnicity
Sixt's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sixt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Sixt Product Quality Score by Age
Sixt's Product Quality score was rated 1.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sixt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
Sixt Product Quality Score by Usage
Sixt's Product Quality score was rated the highest by customers who have used Sixt's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sixt Product Quality Score by Industry
Sixt's Product Quality score was rated 2.3 stars by Accounting industry customers.
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Sixt Pricing
Sixt ROI & Value For Money
3.2/5
Sixt has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Sixt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Sixt ROI
Sixt's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Hispanic or Latino customers.
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Ranked Sixt ROI the Highest
Ranked Sixt ROI the Lowest
Sixt ROI Score by Gender
Female customers rated Sixt's ROI score 0.4 stars higher than Male customers.
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Male
2.3/5
Female
2.7/5
Sixt ROI Score by Ethnicity
Sixt's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sixt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Sixt ROI Score by Age
Sixt's ROI score was rated 1.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sixt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
Sixt ROI Score by Usage
Sixt's ROI score was rated the highest by customers who have used Sixt's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sixt ROI Score by Industry
Sixt's ROI score was rated 3.1 stars by Accounting industry customers.
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Sixt Customer Satisfaction (CSAT)
Sixt Customer Satisfaction (CSAT) Score
61 / 100
Sixt has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sixt Customer Satisfaction
Sixt's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Hispanic or Latino customers.
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Ranked Sixt Customer Satisfaction the Highest
Ranked Sixt Customer Satisfaction the Lowest
Sixt Customer Satisfaction Score by Gender
Sixt's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sixt.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Sixt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sixt's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Sixt's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Sixt Customer Satisfaction Score by Age
Sixt's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
Sixt Customer Satisfaction Score by Usage
Sixt's Customer Satisfaction score was rated 50 points by customers who have used Sixt's products/services for Less than 1 Year.
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Sixt Customer Service
3.2/5
Sixt has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Sixt's Customer Service
Address
82049 Afghanistan
Website
http://www.sixt.com
Phone Number
7
Quick Insights into Sixt Customer Service
Sixt's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Hispanic or Latino customers.
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Ranked Sixt Customer Service the Highest
Ranked Sixt Customer Service the Lowest
Sixt Customer Service Score by Gender
Female customers rated Sixt's Customer Service score 0.7 stars higher than Male customers.
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Male
2.3/5
Female
3/5
Sixt Customer Service Score by Ethnicity
Sixt's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sixt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Sixt Customer Service Score by Age
Sixt's Customer Service score was rated 1.8 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
Sixt Customer Service Score by Usage
Sixt's Customer Service score was rated 2.7 stars by customers who have used Sixt's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Sixt Customer Service Score by Industry
Sixt's Customer Service score was rated 3.1 stars by Accounting industry customers.
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Sixt as an Employer
Consumer vs. Employees
Sixt scored a 20 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Sixt would recommend the brand to a friend. ENPS measures how likely Sixt employees would recommend working at Sixt to a friend.
Net Promoter Score
20
NPS Score
| 58% | Promoters |
|---|---|
| 4% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 24% | Promoters |
|---|---|
| 5% | Passive |
| 71% | Detractors |
