-100
NPS
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Siyaram Silk Mills
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About Siyaram Silk Mills' Brand
Manufacturer of fabrics and ready made garments. The company's polyester viscose fabric, polyester viscose linen fabric, polyester cotton fabric, polyester wool fabric, polyester wool lycra fabric, wool lycra fabric, cotton fabric, cotton linen fabric and other ready to wear products enables its customers with the best men's fashion over three decades.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
Siyaram Silk Mills NPS
Siyaram Silk Mills's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Siyaram Silk Mills's customers would recommend using the product based on a scale of -100 to 100.
Siyaram Silk Mills Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Siyaram Silk Mills NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Siyaram Silk Mills Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Siyaram Silk Mills users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Siyaram Silk Mills Product Quality
5/5
Siyaram Silk Mills has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Siyaram Silk Mills' overall Product Quality score rated by its users and customers.
Siyaram Silk Mills Product Information
Siyaram Silk Mills’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.siyaram.com
- Company Size
- 1,001-5,000 Employees
Siyaram Silk Mills Pricing
Siyaram Silk Mills ROI & Value For Money
1.5/5
Siyaram Silk Mills has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Siyaram Silk Mills Customer Satisfaction (CSAT)
Siyaram Silk Mills Customer Satisfaction (CSAT) Score
100 / 100
Siyaram Silk Mills has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Siyaram Silk Mills Customer Service
5/5
Siyaram Silk Mills has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Siyaram Silk Mills' overall Customer Service score rated by its users and customers.
About Siyaram Silk Mills's Customer Service
Address
, Mumbai, 400013
Website
www.siyaram.com
Phone Number
7
Consumer vs. Employees
Siyaram Silk Mills scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Siyaram Silk Mills would recommend the brand to a friend. ENPS measures how likely Siyaram Silk Mills employees would recommend working at Siyaram Silk Mills to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
