10
NPS
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Sizmek
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About Sizmek's Brand
Open Ad Management
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Sizmek NPS
Sizmek's Net Promoter Score (NPS) is a 10 with 55% Promoters, 0% Passives, and 45% Detractors. Net Promoter Score tracks whether Sizmek's customers would recommend using the product based on a scale of -100 to 100.
Sizmek Overall NPS
| 55% | Promoters |
|---|---|
| 0% | Passives |
| 45% | Detractors |
Sizmek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 20 | Jan 2022 | 20 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 15 | May 2022 | 15 |
Nov 2022 0 | Nov 2022 | 0 |
Jun 2023 11 | Jun 2023 | 11 |
Oct 2023 0 | Oct 2023 | 0 |
Apr 2024 9 | Apr 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sizmek Customer Reviews
Out of the 2 Sizmek customer reviews 1 was positive and 1 was constructive. Sizmek customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sizmek Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sizmek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sizmek Product Quality
3.7/5
Sizmek has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Sizmek Product Information
Sizmek’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.sizmek.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sizmek Pricing
Sizmek ROI & Value For Money
3.6/5
Sizmek has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Sizmek Customer Satisfaction (CSAT)
Sizmek Customer Satisfaction (CSAT) Score
88 / 100
Sizmek has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sizmek Customer Service
3.6/5
Sizmek has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Sizmek's Customer Service
Address
401 Park Ave South, 5th Floor, New York City, NY
Website
http://www.sizmek.com
Phone Number
(512)469-5900
Sizmek as an Employer
Consumer vs. Employees
Sizmek scored a 10 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Sizmek would recommend the brand to a friend. ENPS measures how likely Sizmek employees would recommend working at Sizmek to a friend.
Net Promoter Score
10
NPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
