45
NPS
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SK Telecom
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About SK Telecom's Brand
SK telecom is a wireless telecommunications operator in South Korea.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
SK Telecom NPS
SK Telecom's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether SK Telecom's customers would recommend using the product based on a scale of -100 to 100.
SK Telecom Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
SK Telecom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2025 20 | Apr 2025 | 20 |
Aug 2025 33 | Aug 2025 | 33 |
Sep 2025 29 | Sep 2025 | 29 |
Oct 2025 44 | Oct 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SK Telecom Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of SK Telecom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SK Telecom Product Quality
4/5
SK Telecom has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SK Telecom's overall Product Quality score rated by its users and customers.
SK Telecom Product Information
SK Telecom’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sktelecom.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
SK Telecom Pricing
SK Telecom ROI & Value For Money
4/5
SK Telecom has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SK Telecom's overall ROI score rated by its users and customers.
SK Telecom Customer Satisfaction (CSAT)
SK Telecom Customer Satisfaction (CSAT) Score
100 / 100
SK Telecom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SK Telecom Customer Service
4.1/5
SK Telecom has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SK Telecom's overall Customer Service score rated by its users and customers.
About SK Telecom's Customer Service
Address
11, Euljiro, 2-ga, Jung-gu,
Website
http://www.sktelecom.com
Phone Number
+82 2-6100-2114
SK Telecom as an Employer
3.4/5
SK Telecom has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
SK Telecom scored a 45 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of SK Telecom would recommend the brand to a friend. ENPS measures how likely SK Telecom employees would recommend working at SK Telecom to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
