72
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Skanska USA
Marketing or Exec? Claim Your Free Account
About Skanska USA's Brand
Skanska is an industry-leading innovator in both safety and project execution, and offers competitive solutions for both traditional and complex assignments.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4.4/5
Customer Service
Skanska USA NPS
Skanska USA's Net Promoter Score (NPS) is a 72 with 79% Promoters, 14% Passives, and 7% Detractors. Net Promoter Score tracks whether Skanska USA's customers would recommend using the product based on a scale of -100 to 100.
Skanska USA Overall NPS
| 79% | Promoters |
|---|---|
| 14% | Passives |
| 7% | Detractors |
Skanska USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Jun 2021 50 | Jun 2021 | 50 |
Oct 2021 40 | Oct 2021 | 40 |
Aug 2022 34 | Aug 2022 | 34 |
Sep 2022 43 | Sep 2022 | 43 |
Jul 2023 55 | Jul 2023 | 55 |
Jan 2024 60 | Jan 2024 | 60 |
Jun 2024 63 | Jun 2024 | 63 |
Jul 2024 67 | Jul 2024 | 67 |
Feb 2025 68 | Feb 2025 | 68 |
Mar 2025 71 | Mar 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skanska USA Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Skanska USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skanska USA Product Quality
3.8/5
Skanska USA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Skanska USA's overall Product Quality score rated by its users and customers.
Skanska USA Product Information
Skanska USA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.usa.skanska.com/
- Company Size
- 5,001-10,000 Employees
Skanska USA Pricing
Skanska USA ROI & Value For Money
4.1/5
Skanska USA has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Skanska USA's overall ROI score rated by its users and customers.
Skanska USA Customer Satisfaction (CSAT)
Skanska USA Customer Satisfaction (CSAT) Score
100 / 100
Skanska USA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skanska USA Customer Service
4.4/5
Skanska USA has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Skanska USA's overall Customer Service score rated by its users and customers.
About Skanska USA's Customer Service
Address
350 Fifth Avenue, 32nd Floor, New York City, NY 10118
Website
https://www.usa.skanska.com/
Skanska USA as an Employer
4.3/5
Skanska USA has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Skanska USA scored a 72 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Skanska USA would recommend the brand to a friend. ENPS measures how likely Skanska USA employees would recommend working at Skanska USA to a friend.
Net Promoter Score
72
NPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 71% | Promoters |
|---|---|
| 21% | Passive |
| 8% | Detractors |
