21
NPS
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Skf
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About Skf's Brand
SKF has been a leading global technology provider since 1907. Our fundamental strength is the ability to continuously develop new
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Skf NPS
Skf's Net Promoter Score (NPS) is a 21 with 51% Promoters, 19% Passives, and 30% Detractors. Net Promoter Score tracks whether Skf's customers would recommend using the product based on a scale of -100 to 100.
Skf Overall NPS
| 51% | Promoters |
|---|---|
| 19% | Passives |
| 30% | Detractors |
Skf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 22 | Jul 2023 | 22 |
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 24 | Nov 2023 | 24 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 21 | Apr 2024 | 21 |
May 2024 18 | May 2024 | 18 |
Jan 2025 20 | Jan 2025 | 20 |
May 2025 19 | May 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skf NPS by Gender
Female customers rated Skf's NPS 67 points higher than Male customers.
Male
0
Skf's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
67
Skf's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Skf NPS by Ethnicity
Skf's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other 40 | Other | 40 |
Skf NPS by Age
Skf's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Skf NPS by Usage
Skf's NPS was rated the highest by customers who have used Skf's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -50 | Over 10 Years | -50 |
Skf Customer Reviews
Out of the 5 Skf customer reviews 4 were positive and 1 was constructive. Skf customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Skf Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Skf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skf Customer Loyalty Score by Gender
Female customers rated Skf's Customer Loyalty score 12% higher than Male customers.
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Male
73%
Yes
Female
85%
Yes
Skf Customer Loyalty Score by Ethnicity
Skf's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Skf.
46
out of 100
Caucasian
64
out of 100
Other
Skf Customer Loyalty Score by Age
Skf's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Skf.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
Skf Customer Loyalty Score by Usage
Skf's Customer Loyalty score was rated the highest by customers who have used Skf's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Skf Customer Loyalty Score by Industry
Skf's Customer Loyalty score was rated 55% by Tech industry customers.
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Skf Product Quality
4/5
Skf has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Skf Product Information
Skf’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Skf's product the highest.
- Website
- http://skf.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Skf Product Quality
Skf's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Skf's products/services for Over 10 Years.
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Ranked Skf Product Quality the Highest
Ranked Skf Product Quality the Lowest
Skf Product Quality Score by Gender
Female customers rated Skf's Product Quality score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Skf Product Quality Score by Ethnicity
Skf's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Skf.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 4.3 | Other | 4.3 |
Skf Product Quality Score by Age
Skf's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Skf.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.7 | 26-30 | 4.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.6 | 46-50 | 4.6 |
Skf Product Quality Score by Usage
Skf's Product Quality score was rated the highest by customers who have used Skf's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Skf Product Quality Score by Industry
Skf's Product Quality score was rated 3 stars by Tech industry customers.
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Skf Pricing
Skf ROI & Value For Money
3.8/5
Skf has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Skf Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Skf ROI
Skf's ROI score was rated highest by Female customers, and rated lowest by customers who have used Skf's products/services for Over 10 Years.
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Ranked Skf ROI the Highest
Ranked Skf ROI the Lowest
Skf ROI Score by Gender
Female customers rated Skf's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Skf.
Male
3.5/5
Female
4.6/5
Skf ROI Score by Ethnicity
Skf's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Skf.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 4 | Other | 4 |
Skf ROI Score by Age
Skf's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Skf.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.5 | 26-30 | 4.5 |
41-45 4 | 41-45 | 4 |
46-50 4 | 46-50 | 4 |
Skf ROI Score by Usage
Skf's ROI score was rated the highest by customers who have used Skf's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Skf ROI Score by Industry
Skf's ROI score was rated 3 stars by Tech industry customers.
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Skf Customer Satisfaction (CSAT)
Skf Customer Satisfaction (CSAT) Score
70 / 100
Skf has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
37%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Skf Customer Satisfaction
Skf's Customer Satisfaction score was rated highest by customers who have used Skf's products/services for 1 to 2 Years, and rated lowest by customers who have used Skf's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Skf's Customer Satisfaction.
Ranked Skf Customer Satisfaction the Highest
Ranked Skf Customer Satisfaction the Lowest
Skf Customer Satisfaction Score by Gender
Female customers rated Skf's Customer Satisfaction score 30 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Skf.
70 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Skf Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Skf's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Skf.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Skf's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Skf.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Skf Customer Satisfaction Score by Age
Skf's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Skf.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 67% |
Skf Customer Satisfaction Score by Usage
Skf's Customer Satisfaction score was rated the highest by customers who have used Skf's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Skf Customer Satisfaction Score by Industry
Skf's Customer Satisfaction score was rated 50 points by Tech industry customers.
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{
"title": "Skf Customer Satisfaction Score by Industry",
"text": "Skf's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Skf's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Skf Customer Service
3.8/5
Skf has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Skf's overall Customer Service score rated by its users and customers.
About Skf's Customer Service
Address
Chinchwad, Maharastra, Fort George G Meade, MD
Website
http://skf.com
Quick Insights into Skf Customer Service
Skf's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Skf's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Skf's Customer Service score.
Ranked Skf Customer Service the Highest
Ranked Skf Customer Service the Lowest
Skf Customer Service Score by Gender
Female customers rated Skf's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Skf.
Male
3.2/5
Female
4.6/5
Skf Customer Service Score by Ethnicity
Skf's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Skf.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.9 | Other | 3.9 |
Skf Customer Service Score by Age
Skf's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Skf.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.5 | 26-30 | 4.5 |
41-45 4 | 41-45 | 4 |
46-50 3.1 | 46-50 | 3.1 |
Skf Customer Service Score by Usage
Skf's Customer Service score was rated the highest by customers who have used Skf's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Skf Customer Service Score by Industry
Skf's Customer Service score was rated 3 stars by Tech industry customers.
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Skf as an Employer
4.2/5
Skf has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Skf scored a 21 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Skf would recommend the brand to a friend. ENPS measures how likely Skf employees would recommend working at Skf to a friend.
Net Promoter Score
21
NPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 53% | Promoters |
|---|---|
| 19% | Passive |
| 28% | Detractors |
