100
NPS
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Ski Butlers
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About Ski Butlers' Brand
We love everything snow. The mountains, the skiing, the passion - it is who we are. It makes up our identity. We love getting to share that passion with you and helping you explore the mountains. It’s why we do what we do.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Ski Butlers NPS
Ski Butlers's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ski Butlers's customers would recommend using the product based on a scale of -100 to 100.
Ski Butlers Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ski Butlers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
Sep 2025 100 | Sep 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ski Butlers Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ski Butlers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ski Butlers Product Quality
4.1/5
Ski Butlers has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ski Butlers' overall Product Quality score rated by its users and customers.
Ski Butlers Product Information
Ski Butlers’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.skibutlers.com/
- Company Size
- 51-200 Employees
Industry
Sporting Goods
Ski Butlers Pricing
Ski Butlers ROI & Value For Money
4/5
Ski Butlers has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ski Butlers' overall ROI score rated by its users and customers.
Ski Butlers Customer Satisfaction (CSAT)
Ski Butlers Customer Satisfaction (CSAT) Score
100 / 100
Ski Butlers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ski Butlers Customer Service
4/5
Ski Butlers has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ski Butlers' overall Customer Service score rated by its users and customers.
About Ski Butlers's Customer Service
Address
1821 Sidewinder Dr, Park City, UT 84060
Website
https://www.skibutlers.com/
Phone Number
1-877-754-7754
Ski Butlers's Social Links
Ski Butlers as an Employer
4.6/5
Ski Butlers has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ski Butlers scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ski Butlers would recommend the brand to a friend. ENPS measures how likely Ski Butlers employees would recommend working at Ski Butlers to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
