-11
NPS
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SkillStorm
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About SkillStorm's Brand
IT Services, Engineering, Business Transformation nationwide
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
SkillStorm NPS
SkillStorm's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether SkillStorm's customers would recommend using the product based on a scale of -100 to 100.
SkillStorm Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
SkillStorm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2022 -75 | Sep 2022 | -75 |
Nov 2022 -40 | Nov 2022 | -40 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -15 | Jul 2023 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -11 | Mar 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SkillStorm Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of SkillStorm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SkillStorm Product Quality
3.2/5
SkillStorm has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SkillStorm's overall Product Quality score rated by its users and customers.
SkillStorm Product Information
SkillStorm’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://skillstorm.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
SkillStorm Pricing
SkillStorm ROI & Value For Money
3.3/5
SkillStorm has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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SkillStorm Customer Satisfaction (CSAT)
SkillStorm Customer Satisfaction (CSAT) Score
49 / 100
SkillStorm has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SkillStorm Customer Service
3.3/5
SkillStorm has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SkillStorm's overall Customer Service score rated by its users and customers.
About SkillStorm's Customer Service
Address
6418 NW 5th Way, Fort Lauderdale, FL 33309
Website
http://skillstorm.com
Phone Number
(954) 566-4647
SkillStorm's Social Links
SkillStorm as an Employer
2.9/5
SkillStorm has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SkillStorm scored a -11 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of SkillStorm would recommend the brand to a friend. ENPS measures how likely SkillStorm employees would recommend working at SkillStorm to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
