-82
NPS
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Skin Laundry
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About Skin Laundry's Brand
Skin Laundry is changing the way people treat and transform their skin through safe, effective, and affordable leading-edge facials.
Brand at a Glance
61%
Customer Loyalty
2.1/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Skin Laundry NPS
Skin Laundry's Net Promoter Score (NPS) is a -82 with 9% Promoters, 0% Passives, and 91% Detractors. Net Promoter Score tracks whether Skin Laundry's customers would recommend using the product based on a scale of -100 to 100.
Skin Laundry Overall NPS
| 9% | Promoters |
|---|---|
| 0% | Passives |
| 91% | Detractors |
Skin Laundry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
May 2023 33 | May 2023 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Dec 2023 -69 | Dec 2023 | -69 |
Jan 2024 -71 | Jan 2024 | -71 |
Feb 2024 -73 | Feb 2024 | -73 |
Mar 2024 -77 | Mar 2024 | -77 |
Apr 2024 -79 | Apr 2024 | -79 |
Jun 2024 -80 | Jun 2024 | -80 |
Oct 2024 -81 | Oct 2024 | -81 |
Feb 2025 -83 | Feb 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skin Laundry NPS by Gender
Skin Laundry's NPS was rated -88 by Female customers on Comparably.
Female
-88
Skin Laundry's NPS was rated -88 by Female customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Male
N/A
Skin Laundry's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Skin Laundry NPS by Ethnicity
Skin Laundry's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Skin Laundry NPS by Age
Skin Laundry's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Skin Laundry NPS by Usage
Skin Laundry's NPS was rated the highest by customers who have used Skin Laundry's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Skin Laundry Customer Reviews
Out of the 4 Skin Laundry customer reviews 0 were positive and 4 were constructive. Skin Laundry customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Skin Laundry Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Skin Laundry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skin Laundry Customer Loyalty Score by Gender
Skin Laundry's Customer Loyalty score was rated 61 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Skin Laundry.
Female
61%
Yes
Male
N/A
Yes
Skin Laundry Customer Loyalty Score by Ethnicity
Skin Laundry's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Skin Laundry.
61
out of 100
Caucasian
100
out of 100
African American/Black
Skin Laundry Customer Loyalty Score by Age
Skin Laundry's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Skin Laundry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 55% | 41-45 | 55% |
51-55 10% | 51-55 | 10% |
Skin Laundry Customer Loyalty Score by Usage
Skin Laundry's Customer Loyalty score was rated the highest by customers who have used Skin Laundry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Skin Laundry Customer Loyalty Score by Industry
Skin Laundry's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Skin Laundry Product Quality
2.1/5
Skin Laundry has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Skin Laundry's overall Product Quality score rated by its users and customers.
Skin Laundry Product Information
Skin Laundry’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Skin Laundry's product the highest.
- Website
- http://www.skinlaundry.com
- Company Size
- 201-500 Employees
Industry
Retail
Quick Insights into Skin Laundry Product Quality
Skin Laundry's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Skin Laundry's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Skin Laundry's Product Quality.
Ranked Skin Laundry Product Quality the Highest
Ranked Skin Laundry Product Quality the Lowest
Skin Laundry Product Quality Score by Gender
Skin Laundry's Product Quality score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Skin Laundry.
Female
1.8/5
Male
N/A
Skin Laundry Product Quality Score by Ethnicity
Skin Laundry's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Skin Laundry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Skin Laundry Product Quality Score by Age
Skin Laundry's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Skin Laundry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Skin Laundry Product Quality Score by Usage
Skin Laundry's Product Quality score was rated the highest by customers who have used Skin Laundry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Skin Laundry Product Quality Score by Industry
Skin Laundry's Product Quality score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Skin Laundry Pricing
Skin Laundry ROI & Value For Money
1.7/5
Skin Laundry has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Skin Laundry's overall ROI score rated by its users and customers.
Skin Laundry Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Skin Laundry ROI
Skin Laundry's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Skin Laundry's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Skin Laundry's ROI score.
Ranked Skin Laundry ROI the Highest
Ranked Skin Laundry ROI the Lowest
Skin Laundry ROI Score by Gender
Skin Laundry's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Skin Laundry.
Female
1.5/5
Male
N/A
Skin Laundry ROI Score by Ethnicity
Skin Laundry's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Skin Laundry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Skin Laundry ROI Score by Age
Skin Laundry's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Skin Laundry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Skin Laundry ROI Score by Usage
Skin Laundry's ROI score was rated the highest by customers who have used Skin Laundry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Skin Laundry ROI Score by Industry
Skin Laundry's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Skin Laundry Customer Satisfaction (CSAT)
Skin Laundry Customer Satisfaction (CSAT) Score
24 / 100
Skin Laundry has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Skin Laundry Customer Satisfaction
Skin Laundry's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Skin Laundry's Customer Satisfaction.
Ranked Skin Laundry Customer Satisfaction the Highest
Ranked Skin Laundry Customer Satisfaction the Lowest
Skin Laundry Customer Satisfaction Score by Gender
Skin Laundry's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Skin Laundry.
25 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 69% |
Skin Laundry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Skin Laundry's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Skin Laundry.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
CSAT according to African American/Black
Skin Laundry's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Skin Laundry.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Skin Laundry Customer Satisfaction Score by Age
Skin Laundry's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Skin Laundry.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 40% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 51-55 | 0% |
Skin Laundry Customer Satisfaction Score by Usage
Skin Laundry's Customer Satisfaction score was rated the highest by customers who have used Skin Laundry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Skin Laundry Customer Satisfaction Score by Industry
Skin Laundry's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Skin Laundry Customer Satisfaction Score by Industry",
"text": "Skin Laundry's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Skin Laundry's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
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}Skin Laundry Customer Service
1.5/5
Skin Laundry has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Skin Laundry's overall Customer Service score rated by its users and customers.
About Skin Laundry's Customer Service
Address
103 Lomita St, El Segundo, CA 90245
Website
http://www.skinlaundry.com
Skin Laundry's Social Links
Quick Insights into Skin Laundry Customer Service
Skin Laundry's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Skin Laundry's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Skin Laundry's Customer Service score.
Ranked Skin Laundry Customer Service the Highest
Ranked Skin Laundry Customer Service the Lowest
Skin Laundry Customer Service Score by Gender
Skin Laundry's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Skin Laundry.
Female
1.5/5
Male
N/A
Skin Laundry Customer Service Score by Ethnicity
Skin Laundry's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Skin Laundry.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Skin Laundry Customer Service Score by Age
Skin Laundry's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Skin Laundry.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Skin Laundry Customer Service Score by Usage
Skin Laundry's Customer Service score was rated 1.5 stars by customers who have used Skin Laundry's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Skin Laundry Customer Service Score by Industry
Skin Laundry's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Skin Laundry as an Employer
4.7/5
Skin Laundry has a 4.7/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Skin Laundry scored a -82 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Skin Laundry would recommend the brand to a friend. ENPS measures how likely Skin Laundry employees would recommend working at Skin Laundry to a friend.
Net Promoter Score
-82
NPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 70% | Promoters |
|---|---|
| 22% | Passive |
| 8% | Detractors |
