5
NPS
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Sky.com
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About Sky.com's Brand
Sky is Europe’s leading entertainment company, serving 21 million customers across satellite, OTT and broadband in five countries.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Sky.com NPS
Sky.com's Net Promoter Score (NPS) is a 5 with 50% Promoters, 5% Passives, and 45% Detractors. Net Promoter Score tracks whether Sky.com's customers would recommend using the product based on a scale of -100 to 100.
Sky.com Overall NPS
| 50% | Promoters |
|---|---|
| 5% | Passives |
| 45% | Detractors |
Sky.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -13 | Sep 2021 | -13 |
Oct 2021 -10 | Oct 2021 | -10 |
Dec 2021 -16 | Dec 2021 | -16 |
Apr 2022 -22 | Apr 2022 | -22 |
Oct 2022 -27 | Oct 2022 | -27 |
Jan 2023 -19 | Jan 2023 | -19 |
Mar 2023 -12 | Mar 2023 | -12 |
Sep 2023 -6 | Sep 2023 | -6 |
Jan 2024 0 | Jan 2024 | 0 |
Jul 2024 -5 | Jul 2024 | -5 |
Aug 2024 -1 | Aug 2024 | -1 |
Oct 2025 5 | Oct 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sky.com NPS by Gender
Female customers rated Sky.com's NPS 50 points higher than Male customers.
Male
-50
Sky.com's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
0
Sky.com's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Sky.com NPS by Age
Sky.com's NPS was rated 34 points by customers ages 31-35 on Comparably.
Sky.com NPS by Usage
Sky.com's NPS was rated -50 points by customers who have used Sky.com's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
Sky.com Customer Reviews
Out of the 2 Sky.com customer reviews 2 were positive and 0 were constructive. Sky.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sky.com Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Sky.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sky.com Customer Loyalty Score by Gender
Female customers rated Sky.com's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sky.com.
Male
78%
Yes
Female
100%
Yes
Sky.com Customer Loyalty Score by Age
Sky.com's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sky.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Sky.com Customer Loyalty Score by Usage
Sky.com's Customer Loyalty score was rated 78% by customers who have used Sky.com's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sky.com Customer Loyalty Score by Industry
Sky.com's Customer Loyalty score was rated 70% by Tech industry customers.
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Sky.com Product Quality
3.9/5
Sky.com has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sky.com Product Information
Sky.com’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sky.com's product the highest.
- Website
- http://corporate.sky.com
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sports & Entertainment
Quick Insights into Sky.com Product Quality
Sky.com's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Sky.com Product Quality the Highest
Ranked Sky.com Product Quality the Lowest
Sky.com Product Quality Score by Gender
Male customers rated Sky.com's Product Quality score 0.3 stars higher than Female customers.
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Male
4.5/5
Female
4.2/5
Sky.com Product Quality Score by Age
Sky.com's Product Quality score was rated 5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sky.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
Sky.com Product Quality Score by Usage
Sky.com's Product Quality score was rated 4.5 stars by customers who have used Sky.com's products/services for 2 to 5 Years.
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Sky.com Product Quality Score by Industry
Sky.com's Product Quality score was rated 4.3 stars by Tech industry customers.
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Sky.com Pricing
Sky.com ROI & Value For Money
3.4/5
Sky.com has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Sky.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sky.com ROI
Sky.com's ROI score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Sky.com ROI the Highest
Ranked Sky.com ROI the Lowest
Sky.com ROI Score by Gender
Female customers rated Sky.com's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sky.com.
Male
2.9/5
Female
3.8/5
Sky.com ROI Score by Age
Sky.com's ROI score was rated 3.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sky.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
Sky.com ROI Score by Usage
Sky.com's ROI score was rated 2.9 stars by customers who have used Sky.com's products/services for 2 to 5 Years.
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Sky.com ROI Score by Industry
Sky.com's ROI score was rated 2.6 stars by Tech industry customers.
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Sky.com Customer Satisfaction (CSAT)
Sky.com Customer Satisfaction (CSAT) Score
77 / 100
Sky.com has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sky.com Customer Satisfaction
Sky.com's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Sky.com Customer Satisfaction the Highest
Ranked Sky.com Customer Satisfaction the Lowest
Sky.com Customer Satisfaction Score by Gender
Female customers rated Sky.com's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sky.com.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Sky.com Customer Satisfaction Score by Usage
Sky.com's Customer Satisfaction score was rated 66 points by customers who have used Sky.com's products/services for 2 to 5 Years.
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Sky.com Customer Service
3.3/5
Sky.com has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sky.com's Customer Service
Address
Grant Way,
Website
http://corporate.sky.com
Phone Number
+44 870 240 3000
Quick Insights into Sky.com Customer Service
Sky.com's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Sky.com Customer Service the Highest
Ranked Sky.com Customer Service the Lowest
Sky.com Customer Service Score by Gender
Female customers rated Sky.com's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sky.com.
Male
2.7/5
Female
3.6/5
Sky.com Customer Service Score by Age
Sky.com's Customer Service score was rated 3.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sky.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
Sky.com Customer Service Score by Usage
Sky.com's Customer Service score was rated 2.7 stars by customers who have used Sky.com's products/services for 2 to 5 Years.
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Sky.com Customer Service Score by Industry
Sky.com's Customer Service score was rated 2.5 stars by Tech industry customers.
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Sky.com as an Employer
Consumer vs. Employees
Sky.com scored a 5 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Sky.com would recommend the brand to a friend. ENPS measures how likely Sky.com employees would recommend working at Sky.com to a friend.
Net Promoter Score
5
NPS Score
| 50% | Promoters |
|---|---|
| 5% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
