22
NPS
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Sky Zone
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About Sky Zone's Brand
Sky Zone develops mobile applications.
Brand at a Glance
70%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Sky Zone NPS
Sky Zone's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Sky Zone's customers would recommend using the product based on a scale of -100 to 100.
Sky Zone Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Sky Zone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 21 | Jul 2023 | 21 |
Aug 2023 20 | Aug 2023 | 20 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 22 | May 2024 | 22 |
Jun 2024 21 | Jun 2024 | 21 |
Dec 2024 21 | Dec 2024 | 21 |
Feb 2025 22 | Feb 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sky Zone NPS by Gender
Male customers rated Sky Zone's NPS 59 points higher than Female customers.
Male
25
Sky Zone's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-34
Sky Zone's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Sky Zone NPS by Ethnicity
Sky Zone's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Sky Zone NPS by Age
Sky Zone's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sky Zone NPS by Usage
Sky Zone's NPS was rated the highest by customers who have used Sky Zone's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Sky Zone Customer Reviews
Out of the 2 Sky Zone customer reviews 1 was positive and 1 was constructive. Sky Zone customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sky Zone Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Sky Zone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sky Zone Customer Loyalty Score by Gender
Female customers rated Sky Zone's Customer Loyalty score 4% higher than Male customers.
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Male
66%
Yes
Female
70%
Yes
Sky Zone Customer Loyalty Score by Ethnicity
Sky Zone's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sky Zone.
100
out of 100
Caucasian
40
out of 100
Hispanic or Latino
Sky Zone Customer Loyalty Score by Age
Sky Zone's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sky Zone.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
36-40 100% | 36-40 | 100% |
Sky Zone Customer Loyalty Score by Usage
Sky Zone's Customer Loyalty score was rated the highest by customers who have used Sky Zone's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sky Zone Customer Loyalty Score by Industry
Sky Zone's Customer Loyalty score was rated 33% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sky Zone Product Quality
3.8/5
Sky Zone has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sky Zone Product Information
Sky Zone’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sky Zone's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into Sky Zone Product Quality
Sky Zone's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Sky Zone Product Quality the Highest
Ranked Sky Zone Product Quality the Lowest
Sky Zone Product Quality Score by Gender
Male customers rated Sky Zone's Product Quality score 2.4 stars higher than Female customers.
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Male
4.7/5
Female
2.3/5
Sky Zone Product Quality Score by Ethnicity
Sky Zone's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sky Zone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Sky Zone Product Quality Score by Age
Sky Zone's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sky Zone.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
36-40 3.5 | 36-40 | 3.5 |
Sky Zone Product Quality Score by Usage
Sky Zone's Product Quality score was rated the highest by customers who have used Sky Zone's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sky Zone Product Quality Score by Industry
Sky Zone's Product Quality score was rated 3.7 stars by Tech industry customers.
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Sky Zone Pricing
Sky Zone ROI & Value For Money
3.7/5
Sky Zone has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Sky Zone Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sky Zone ROI
Sky Zone's ROI score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Sky Zone ROI the Highest
Ranked Sky Zone ROI the Lowest
Sky Zone ROI Score by Gender
Male customers rated Sky Zone's ROI score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sky Zone.
Male
4.5/5
Female
2.8/5
Sky Zone ROI Score by Ethnicity
Sky Zone's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sky Zone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Sky Zone ROI Score by Age
Sky Zone's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sky Zone.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
36-40 4.6 | 36-40 | 4.6 |
Sky Zone ROI Score by Usage
Sky Zone's ROI score was rated the highest by customers who have used Sky Zone's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sky Zone ROI Score by Industry
Sky Zone's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sky Zone Customer Satisfaction (CSAT)
Sky Zone Customer Satisfaction (CSAT) Score
79 / 100
Sky Zone has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sky Zone Customer Satisfaction
Sky Zone's Customer Satisfaction score was rated highest by customers who have used Sky Zone's products/services for 1 to 2 Years, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Sky Zone's Customer Satisfaction.
Ranked Sky Zone Customer Satisfaction the Highest
Ranked Sky Zone Customer Satisfaction the Lowest
Sky Zone Customer Satisfaction Score by Gender
Sky Zone's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sky Zone.
100 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sky Zone Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sky Zone's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sky Zone.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Sky Zone's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sky Zone.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sky Zone Customer Satisfaction Score by Age
Sky Zone's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sky Zone.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Sky Zone Customer Satisfaction Score by Usage
Sky Zone's Customer Satisfaction score was rated 100 points by customers who have used Sky Zone's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Sky Zone Customer Satisfaction Score by Industry
Sky Zone's Customer Satisfaction score was rated 75 points by Tech industry customers.
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{
"title": "Sky Zone Customer Satisfaction Score by Industry",
"text": "Sky Zone's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Sky Zone's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Sky Zone Customer Service
3.7/5
Sky Zone has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sky Zone's overall Customer Service score rated by its users and customers.
About Sky Zone's Customer Service
Address
Los Angeles, CA
Website
http://www.skyzone.com/aboutus/whatisskyzone
Quick Insights into Sky Zone Customer Service
Sky Zone's Customer Service score was rated highest by customers who have used Sky Zone's products/services for 5 to 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Sky Zone's Customer Service score.
Ranked Sky Zone Customer Service the Highest
Ranked Sky Zone Customer Service the Lowest
Sky Zone Customer Service Score by Gender
Male customers rated Sky Zone's Customer Service score 2.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sky Zone.
Male
4.5/5
Female
1.8/5
Sky Zone Customer Service Score by Ethnicity
Sky Zone's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sky Zone.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Sky Zone Customer Service Score by Age
Sky Zone's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sky Zone.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
36-40 3.5 | 36-40 | 3.5 |
Sky Zone Customer Service Score by Usage
Sky Zone's Customer Service score was rated the highest by customers who have used Sky Zone's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sky Zone Customer Service Score by Industry
Sky Zone's Customer Service score was rated 3.1 stars by Tech industry customers.
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Sky Zone as an Employer
3.8/5
Sky Zone has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sky Zone scored a 22 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Sky Zone would recommend the brand to a friend. ENPS measures how likely Sky Zone employees would recommend working at Sky Zone to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 45% | Promoters |
|---|---|
| 22% | Passive |
| 33% | Detractors |
