50
NPS
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SkyKick
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About SkyKick's Brand
SkyKick is a global provider of cloud management software for IT solution providers
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SkyKick NPS
SkyKick's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether SkyKick's customers would recommend using the product based on a scale of -100 to 100.
SkyKick Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
SkyKick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SkyKick Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SkyKick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SkyKick Product Quality
5/5
SkyKick has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SkyKick's overall Product Quality score rated by its users and customers.
SkyKick Product Information
SkyKick’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.skykick.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
SkyKick Pricing
SkyKick ROI & Value For Money
5/5
SkyKick has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SkyKick's overall ROI score rated by its users and customers.
SkyKick Customer Satisfaction (CSAT)
SkyKick Customer Satisfaction (CSAT) Score
50 / 100
SkyKick has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SkyKick Customer Service
5/5
SkyKick has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SkyKick's overall Customer Service score rated by its users and customers.
About SkyKick's Customer Service
Address
200 West Thomas, Seattle, WA
Website
http://www.skykick.com
SkyKick as an Employer
4.2/5
SkyKick has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SkyKick scored a 50 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of SkyKick would recommend the brand to a friend. ENPS measures how likely SkyKick employees would recommend working at SkyKick to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
