50
NPS
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Brand Page
Skytap
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About Skytap's Brand
Skytap provides cloud-based testing and development environments for enterprises supporting both native VMware and AWS workloads.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Skytap CMO
Wayne Morris
Wayne Morris serves as the Chief Marketing Officer of Skytap. Wayne started at Skytap in March of 2017. Wayne is currently based in the Greater Seattle Area.
Skytap NPS
Skytap's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Skytap's customers would recommend using the product based on a scale of -100 to 100.
Skytap Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Skytap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skytap Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Skytap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skytap Product Quality
4/5
Skytap has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Skytap's overall Product Quality score rated by its users and customers.
Skytap Product Information
Skytap’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.skytap.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Skytap Pricing
Skytap ROI & Value For Money
4/5
Skytap has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Skytap's overall ROI score rated by its users and customers.
Skytap Customer Satisfaction (CSAT)
Skytap Customer Satisfaction (CSAT) Score
100 / 100
Skytap has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skytap Customer Service
4/5
Skytap has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Skytap's overall Customer Service score rated by its users and customers.
About Skytap's Customer Service
Address
719 2nd Avenue, Suite 300, Seattle, WA 98104
Website
http://www.skytap.com
Skytap as an Employer
3.0/5
Skytap has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Skytap scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Skytap would recommend the brand to a friend. ENPS measures how likely Skytap employees would recommend working at Skytap to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
