-35
NPS
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Skyward
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About Skyward's Brand
We're a software company on a mission to help schools and municipalities work smarter. Help us deliver a better experience at every touchpoint.
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Skyward CMO
Skyward NPS
Skyward's Net Promoter Score (NPS) is a -35 with 12% Promoters, 41% Passives, and 47% Detractors. Net Promoter Score tracks whether Skyward's customers would recommend using the product based on a scale of -100 to 100.
Skyward Overall NPS
| 12% | Promoters |
|---|---|
| 41% | Passives |
| 47% | Detractors |
Skyward NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -25 | Apr 2022 | -25 |
Jul 2022 -40 | Jul 2022 | -40 |
Aug 2022 -33 | Aug 2022 | -33 |
Nov 2022 -42 | Nov 2022 | -42 |
Jan 2023 -44 | Jan 2023 | -44 |
Aug 2023 -36 | Aug 2023 | -36 |
Mar 2024 -26 | Mar 2024 | -26 |
Jul 2024 -31 | Jul 2024 | -31 |
Sep 2024 -29 | Sep 2024 | -29 |
Nov 2024 -27 | Nov 2024 | -27 |
Dec 2024 -32 | Dec 2024 | -32 |
Oct 2025 -36 | Oct 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skyward Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Skyward users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skyward Product Quality
3.3/5
Skyward has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Skyward's overall Product Quality score rated by its users and customers.
Skyward Product Information
Skyward’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.skyward.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Skyward Pricing
Skyward ROI & Value For Money
3.5/5
Skyward has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Skyward's overall ROI score rated by its users and customers.
Skyward Customer Satisfaction (CSAT)
Skyward Customer Satisfaction (CSAT) Score
60 / 100
Skyward has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skyward Customer Service
3.4/5
Skyward has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Skyward's Customer Service
Address
2601 Skyward Drive, Stevens Point, WI 54482
Website
https://www.skyward.com/
Phone Number
800.237.7274
Skyward's Social Links
Skyward as an Employer
4.2/5
Skyward has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Skyward scored a -35 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Skyward would recommend the brand to a friend. ENPS measures how likely Skyward employees would recommend working at Skyward to a friend.
Net Promoter Score
-35
NPS Score
| 12% | Promoters |
|---|---|
| 41% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
