45
NPS
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SkyWest Airlines
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About SkyWest Airlines' Brand
With a fleet of nearly 500 aircraft, SkyWest’s 14,000 aviation professionals operate more than 2,300 flights each day to 255 destinations in North America.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
SkyWest Airlines NPS
SkyWest Airlines's Net Promoter Score (NPS) is a 45 with 69% Promoters, 7% Passives, and 24% Detractors. Net Promoter Score tracks whether SkyWest Airlines's customers would recommend using the product based on a scale of -100 to 100.
SkyWest Airlines Overall NPS
| 69% | Promoters |
|---|---|
| 7% | Passives |
| 24% | Detractors |
SkyWest Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 53 | Oct 2023 | 53 |
Nov 2023 52 | Nov 2023 | 52 |
Dec 2023 48 | Dec 2023 | 48 |
Feb 2024 49 | Feb 2024 | 49 |
Apr 2024 45 | Apr 2024 | 45 |
Jun 2024 47 | Jun 2024 | 47 |
Aug 2024 43 | Aug 2024 | 43 |
Sep 2024 44 | Sep 2024 | 44 |
Dec 2024 46 | Dec 2024 | 46 |
Feb 2025 48 | Feb 2025 | 48 |
Dec 2025 48 | Dec 2025 | 48 |
Jan 2026 46 | Jan 2026 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SkyWest Airlines NPS by Gender
Female customers rated SkyWest Airlines's NPS 16 points higher than Male customers.
Male
34
SkyWest Airlines's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
50
SkyWest Airlines's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
SkyWest Airlines NPS by Ethnicity
SkyWest Airlines's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
African American/Black 34 | African American/Black | 34 |
SkyWest Airlines NPS by Age
SkyWest Airlines's NPS was rated 100 points by customers ages 46-50 on Comparably.
SkyWest Airlines NPS by Usage
SkyWest Airlines's NPS was rated the highest by customers who have used SkyWest Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
SkyWest Airlines Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SkyWest Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SkyWest Airlines Customer Loyalty Score by Gender
Male customers rated SkyWest Airlines's Customer Loyalty score 4% higher than Female customers.
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Male
70%
Yes
Female
66%
Yes
SkyWest Airlines Customer Loyalty Score by Ethnicity
SkyWest Airlines's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SkyWest Airlines.
64
out of 100
Caucasian
100
out of 100
African American/Black
SkyWest Airlines Customer Loyalty Score by Age
SkyWest Airlines's Customer Loyalty score was rated 78% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SkyWest Airlines.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
SkyWest Airlines Customer Loyalty Score by Usage
SkyWest Airlines's Customer Loyalty score was rated the highest by customers who have used SkyWest Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SkyWest Airlines Customer Loyalty Score by Industry
SkyWest Airlines's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SkyWest Airlines Product Quality
4/5
SkyWest Airlines has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SkyWest Airlines Product Information
SkyWest Airlines’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated SkyWest Airlines's product the highest.
- Website
- https://www.skywest.com/
- Company Size
- 10,000+ Employees
Industry
Travel and Hospitality
Quick Insights into SkyWest Airlines Product Quality
SkyWest Airlines's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used SkyWest Airlines's products/services for Less than 1 Year.
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Ranked SkyWest Airlines Product Quality the Highest
Ranked SkyWest Airlines Product Quality the Lowest
SkyWest Airlines Product Quality Score by Gender
Male customers rated SkyWest Airlines's Product Quality score 0.3 stars higher than Female customers.
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Male
4.6/5
Female
4.3/5
SkyWest Airlines Product Quality Score by Ethnicity
SkyWest Airlines's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SkyWest Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.6 | African American/Black | 4.6 |
SkyWest Airlines Product Quality Score by Age
SkyWest Airlines's Product Quality score was rated 4.7 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SkyWest Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.7 | 46-50 | 4.7 |
SkyWest Airlines Product Quality Score by Usage
SkyWest Airlines's Product Quality score was rated the highest by customers who have used SkyWest Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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SkyWest Airlines Product Quality Score by Industry
SkyWest Airlines's Product Quality score was rated 4.6 stars by Aerospace and Aviation industry customers.
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SkyWest Airlines Pricing
SkyWest Airlines ROI & Value For Money
4/5
SkyWest Airlines has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SkyWest Airlines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into SkyWest Airlines ROI
SkyWest Airlines's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used SkyWest Airlines's products/services for Less than 1 Year.
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Ranked SkyWest Airlines ROI the Highest
Ranked SkyWest Airlines ROI the Lowest
SkyWest Airlines ROI Score by Gender
Male customers rated SkyWest Airlines's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SkyWest Airlines.
Male
4.3/5
Female
3.9/5
SkyWest Airlines ROI Score by Ethnicity
SkyWest Airlines's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SkyWest Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4.1 | African American/Black | 4.1 |
SkyWest Airlines ROI Score by Age
SkyWest Airlines's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SkyWest Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
SkyWest Airlines ROI Score by Usage
SkyWest Airlines's ROI score was rated the highest by customers who have used SkyWest Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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SkyWest Airlines ROI Score by Industry
SkyWest Airlines's ROI score was rated 4.1 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SkyWest Airlines Customer Satisfaction (CSAT)
SkyWest Airlines Customer Satisfaction (CSAT) Score
85 / 100
SkyWest Airlines has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
26%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SkyWest Airlines Customer Satisfaction
SkyWest Airlines's Customer Satisfaction score was rated highest by customers who have used SkyWest Airlines's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked SkyWest Airlines' Customer Satisfaction.
Ranked SkyWest Airlines Customer Satisfaction the Highest
Ranked SkyWest Airlines Customer Satisfaction the Lowest
SkyWest Airlines Customer Satisfaction Score by Gender
Male customers rated SkyWest Airlines's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SkyWest Airlines.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
72 / 100
FemaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
SkyWest Airlines Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SkyWest Airlines' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SkyWest Airlines.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
SkyWest Airlines' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SkyWest Airlines.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SkyWest Airlines Customer Satisfaction Score by Age
SkyWest Airlines's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SkyWest Airlines.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
SkyWest Airlines Customer Satisfaction Score by Usage
SkyWest Airlines's Customer Satisfaction score was rated 100 points by customers who have used SkyWest Airlines's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SkyWest Airlines Customer Satisfaction Score by Industry
SkyWest Airlines's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SkyWest Airlines Customer Satisfaction Score by Industry",
"text": "SkyWest Airlines's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "SkyWest Airlines's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}SkyWest Airlines Customer Service
4.1/5
SkyWest Airlines has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SkyWest Airlines's Customer Service
Address
444 River Rd, Saint George, UT 84790
Website
https://www.skywest.com/
Phone Number
(435) 634-3000
Quick Insights into SkyWest Airlines Customer Service
SkyWest Airlines's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used SkyWest Airlines's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked SkyWest Airlines' Customer Service score.
Ranked SkyWest Airlines Customer Service the Highest
Ranked SkyWest Airlines Customer Service the Lowest
SkyWest Airlines Customer Service Score by Gender
Male customers rated SkyWest Airlines's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SkyWest Airlines.
Male
4.5/5
Female
4.1/5
SkyWest Airlines Customer Service Score by Ethnicity
SkyWest Airlines's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SkyWest Airlines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4.1 | African American/Black | 4.1 |
SkyWest Airlines Customer Service Score by Age
SkyWest Airlines's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SkyWest Airlines.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
SkyWest Airlines Customer Service Score by Usage
SkyWest Airlines's Customer Service score was rated the highest by customers who have used SkyWest Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SkyWest Airlines Customer Service Score by Industry
SkyWest Airlines's Customer Service score was rated 4.1 stars by Aerospace and Aviation industry customers.
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SkyWest Airlines as an Employer
4.2/5
SkyWest Airlines has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
SkyWest Airlines scored a 45 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of SkyWest Airlines would recommend the brand to a friend. ENPS measures how likely SkyWest Airlines employees would recommend working at SkyWest Airlines to a friend.
Net Promoter Score
45
NPS Score
| 69% | Promoters |
|---|---|
| 7% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
