37
NPS
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SL Green Realty Corp
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About SL Green Realty Corp's Brand
SL Green Realty Corp., New York City's largest office landlord, is a fully integrated real estate investment trust
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
SL Green Realty Corp NPS
SL Green Realty Corp's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether SL Green Realty Corp's customers would recommend using the product based on a scale of -100 to 100.
SL Green Realty Corp Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
SL Green Realty Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 33 | Sep 2022 | 33 |
Jan 2023 15 | Jan 2023 | 15 |
Jul 2023 25 | Jul 2023 | 25 |
Mar 2024 33 | Mar 2024 | 33 |
Oct 2024 40 | Oct 2024 | 40 |
May 2025 36 | May 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SL Green Realty Corp Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of SL Green Realty Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SL Green Realty Corp Product Quality
3.6/5
SL Green Realty Corp has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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SL Green Realty Corp Product Information
SL Green Realty Corp’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://slgreen.com
- Company Size
- 1,001-5,000 Employees
SL Green Realty Corp Pricing
SL Green Realty Corp ROI & Value For Money
3.7/5
SL Green Realty Corp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SL Green Realty Corp Customer Satisfaction (CSAT)
SL Green Realty Corp Customer Satisfaction (CSAT) Score
88 / 100
SL Green Realty Corp has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SL Green Realty Corp Customer Service
3.9/5
SL Green Realty Corp has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SL Green Realty Corp's Customer Service
Address
420 Lexington Avenue, New York City, NY 10170
Website
http://slgreen.com
Phone Number
2125942700
SL Green Realty Corp as an Employer
2.8/5
SL Green Realty Corp has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
SL Green Realty Corp scored a 37 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of SL Green Realty Corp would recommend the brand to a friend. ENPS measures how likely SL Green Realty Corp employees would recommend working at SL Green Realty Corp to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
