-33
NPS
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SLAC National Accelerator Laboratory
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About SLAC National Accelerator Laboratory's Brand
SLAC National Accelerator Laboratory has been helping create the future.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
2.6/5
Customer Service
SLAC National Accelerator Laboratory NPS
SLAC National Accelerator Laboratory's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether SLAC National Accelerator Laboratory's customers would recommend using the product based on a scale of -100 to 100.
SLAC National Accelerator Laboratory Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
SLAC National Accelerator Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Jan 2023 -66 | Jan 2023 | -66 |
Jul 2023 -40 | Jul 2023 | -40 |
Aug 2023 -34 | Aug 2023 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SLAC National Accelerator Laboratory Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of SLAC National Accelerator Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SLAC National Accelerator Laboratory Product Quality
3.2/5
SLAC National Accelerator Laboratory has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SLAC National Accelerator Laboratory's overall Product Quality score rated by its users and customers.
SLAC National Accelerator Laboratory Product Information
SLAC National Accelerator Laboratory’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
SLAC National Accelerator Laboratory Pricing
SLAC National Accelerator Laboratory ROI & Value For Money
3.3/5
SLAC National Accelerator Laboratory has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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SLAC National Accelerator Laboratory Customer Satisfaction (CSAT)
SLAC National Accelerator Laboratory Customer Satisfaction (CSAT) Score
33 / 100
SLAC National Accelerator Laboratory has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SLAC National Accelerator Laboratory Customer Service
2.6/5
SLAC National Accelerator Laboratory has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About SLAC National Accelerator Laboratory's Customer Service
Address
2575 Sand Hill Road, Menlo Park,
Website
https://www6.slac.stanford.edu
Phone Number
(650)926-3300
SLAC National Accelerator Laboratory as an Employer
2.4/5
SLAC National Accelerator Laboratory has a 2.4/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
SLAC National Accelerator Laboratory scored a -33 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of SLAC National Accelerator Laboratory would recommend the brand to a friend. ENPS measures how likely SLAC National Accelerator Laboratory employees would recommend working at SLAC National Accelerator Laboratory to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
