-64
NPS
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Brand Page
Slingshot
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About Slingshot's Brand
Slingshot Startup Accelerator is a Rocket Hatch program.
Brand at a Glance
74%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Slingshot NPS
Slingshot's Net Promoter Score (NPS) is a -64 with 9% Promoters, 18% Passives, and 73% Detractors. Net Promoter Score tracks whether Slingshot's customers would recommend using the product based on a scale of -100 to 100.
Slingshot Overall NPS
| 9% | Promoters |
|---|---|
| 18% | Passives |
| 73% | Detractors |
Slingshot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2023 -83 | Sep 2023 | -83 |
Nov 2023 -71 | Nov 2023 | -71 |
Mar 2024 -77 | Mar 2024 | -77 |
Apr 2024 -60 | Apr 2024 | -60 |
Jan 2026 -63 | Jan 2026 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Slingshot Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Slingshot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Slingshot Product Quality
3.2/5
Slingshot has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Slingshot Product Information
Slingshot’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://slingshothsv.org/
Industry
Tech
FinTech
Slingshot Pricing
Slingshot ROI & Value For Money
2.5/5
Slingshot has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Slingshot Customer Satisfaction (CSAT)
Slingshot Customer Satisfaction (CSAT) Score
44 / 100
Slingshot has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
44%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
23%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Slingshot Customer Service
2.8/5
Slingshot has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Slingshot's Customer Service
Address
Huntsville, AL
Website
http://slingshothsv.org/
Consumer vs. Employees
Slingshot scored a -64 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Slingshot would recommend the brand to a friend. ENPS measures how likely Slingshot employees would recommend working at Slingshot to a friend.
Net Promoter Score
-64
NPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
