40
NPS
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SM Investments
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About SM Investments' Brand
Sm Investments Corp, through its subsidiaries, engages in the shopping mall development, retail, financial services, real estate development and tourism, and hotels and conventions businesses in the Philippines.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
SM Investments NPS
SM Investments's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether SM Investments's customers would recommend using the product based on a scale of -100 to 100.
SM Investments Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
SM Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Sep 2023 25 | Sep 2023 | 25 |
Nov 2023 40 | Nov 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SM Investments Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SM Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SM Investments Product Quality
3.8/5
SM Investments has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SM Investments' overall Product Quality score rated by its users and customers.
SM Investments Product Information
SM Investments’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.sminvestments.com
- Company Size
- 10,000+ Employees
SM Investments Pricing
SM Investments ROI & Value For Money
3.8/5
SM Investments has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SM Investments' overall ROI score rated by its users and customers.
SM Investments Customer Satisfaction (CSAT)
SM Investments Customer Satisfaction (CSAT) Score
100 / 100
SM Investments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SM Investments Customer Service
3.8/5
SM Investments has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SM Investments' overall Customer Service score rated by its users and customers.
About SM Investments's Customer Service
Address
ONE E-Com Center, Harbor Drive, Pasay City, 1300
Website
www.sminvestments.com
Phone Number
7
Consumer vs. Employees
SM Investments scored a 40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SM Investments would recommend the brand to a friend. ENPS measures how likely SM Investments employees would recommend working at SM Investments to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
