100
NPS
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Brand Page
SM Prime
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About SM Prime's Brand
Owner, operator and leaser of shopping centers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
SM Prime NPS
SM Prime's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SM Prime's customers would recommend using the product based on a scale of -100 to 100.
SM Prime Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SM Prime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SM Prime Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SM Prime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SM Prime Product Quality
5/5
SM Prime has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SM Prime's overall Product Quality score rated by its users and customers.
SM Prime Product Information
SM Prime’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.smprime.com
- Company Size
- 5,001-10,000 Employees
SM Prime Pricing
SM Prime ROI & Value For Money
4.5/5
SM Prime has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SM Prime's overall ROI score rated by its users and customers.
SM Prime Customer Service
4.5/5
SM Prime has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SM Prime's overall Customer Service score rated by its users and customers.
About SM Prime's Customer Service
Address
10th Floor, Mall of Asia Arena Annex Building, Pasay, 1300
Website
www.smprime.com
Phone Number
7
