67
NPS
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Smart Fit
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About Smart Fit's Brand
Com 9 anos de atividades e a proposta de democratizar o fitness de alto padrão, a rede de academias Smart Fit conta com mais de 450 unidades distribuídas em mais de 25 estados brasileiros e Distrito Federal, além de presença no México, Chile, República Dominicana, Peru, Colômbia e Equador, além de mais de 1,6 milhão de clientes. O Grupo Bio Ritmo, que detém as marcas Bio Ritmo e Smart Fit, aparece em destaque em todas as categorias classificadas pelo ranking divulgado em 2016 pela IHRSA (International Health, Racquet & Sportsclub Association), principal entidade de promoção de fitness no mundo. Sendo 5º lugar entre as Top 10 que mais cresceram em unidades entre 2011 – 2016 (acréscimo de 335% no período); 7º lugar em crescimento de número de unidades em um ano (26%), 3º lugar no ranking Top 10 que mais cresceram em faturamento nos últimos 5 anos (acréscimo de 145% no período); 9ª posição em crescimento de receita entre 2015 e 2016 (US$ 52 milhões a mais) e 16º lugar em receita (US$ 270 milhões).Prêmios•
Brand at a Glance
93%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Smart Fit NPS
Smart Fit's Net Promoter Score (NPS) is a 67 with 80% Promoters, 7% Passives, and 13% Detractors. Net Promoter Score tracks whether Smart Fit's customers would recommend using the product based on a scale of -100 to 100.
Smart Fit Overall NPS
| 80% | Promoters |
|---|---|
| 7% | Passives |
| 13% | Detractors |
Smart Fit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
Jun 2024 67 | Jun 2024 | 67 |
Sep 2024 71 | Sep 2024 | 71 |
Mar 2025 75 | Mar 2025 | 75 |
Jun 2025 77 | Jun 2025 | 77 |
Sep 2025 80 | Sep 2025 | 80 |
Feb 2026 83 | Feb 2026 | 83 |
Mar 2026 71 | Mar 2026 | 71 |
Apr 2026 67 | Apr 2026 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smart Fit NPS by Gender
Smart Fit's NPS was rated 100 by Female customers on Comparably.
Female
100
Smart Fit's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Smart Fit's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Smart Fit NPS by Ethnicity
Smart Fit's NPS was rated 100 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Smart Fit NPS by Usage
Smart Fit's NPS was rated 100 points by customers who have used Smart Fit's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Smart Fit Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Smart Fit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smart Fit Customer Loyalty Score by Gender
Smart Fit's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Smart Fit.
Female
100%
Yes
Male
N/A
Yes
Smart Fit Customer Loyalty Score by Ethnicity
Smart Fit's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smart Fit.
100
out of 100
Hispanic or Latino
Smart Fit Customer Loyalty Score by Usage
Smart Fit's Customer Loyalty score was rated 100% by customers who have used Smart Fit's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Smart Fit Product Quality
4.4/5
Smart Fit has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smart Fit's overall Product Quality score rated by its users and customers.
Smart Fit Product Information
Smart Fit’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.smartfit.com.br
- Company Size
- 5,001-10,000 Employees
Quick Insights into Smart Fit Product Quality
Smart Fit's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Smart Fit's Product Quality.
Ranked Smart Fit Product Quality the Highest
Smart Fit Product Quality Score by Gender
Smart Fit's Product Quality score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smart Fit.
Female
4.7/5
Male
N/A
Smart Fit Product Quality Score by Ethnicity
Smart Fit's Product Quality score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smart Fit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Smart Fit Product Quality Score by Usage
Smart Fit's Product Quality score was rated 4.3 stars by customers who have used Smart Fit's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Smart Fit Pricing
Smart Fit ROI & Value For Money
4.3/5
Smart Fit has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Smart Fit ROI
Smart Fit's ROI score was rated highest by Female customers.
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Ranked Smart Fit ROI the Highest
Smart Fit ROI Score by Gender
Smart Fit's ROI score was rated 4.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smart Fit.
Female
4.9/5
Male
N/A
Smart Fit ROI Score by Ethnicity
Smart Fit's ROI score was rated 4.7 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smart Fit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Smart Fit ROI Score by Usage
Smart Fit's ROI score was rated 4.6 stars by customers who have used Smart Fit's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Smart Fit Customer Satisfaction (CSAT)
Smart Fit Customer Satisfaction (CSAT) Score
100 / 100
Smart Fit has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smart Fit Customer Service
4.2/5
Smart Fit has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Smart Fit's overall Customer Service score rated by its users and customers.
About Smart Fit's Customer Service
Address
Top of Mind Brasília - 2012, 2014, 2015, 2016, 2017•, Top of Mind Cam Brazil
Website
http://www.smartfit.com.br
Quick Insights into Smart Fit Customer Service
Smart Fit's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Smart Fit's Customer Service score.
Ranked Smart Fit Customer Service the Highest
Smart Fit Customer Service Score by Gender
Smart Fit's Customer Service score was rated 4.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smart Fit.
Female
4.9/5
Male
N/A
Smart Fit Customer Service Score by Ethnicity
Smart Fit's Customer Service score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smart Fit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Smart Fit Customer Service Score by Usage
Smart Fit's Customer Service score was rated 4.3 stars by customers who have used Smart Fit's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Smart Fit scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Smart Fit would recommend the brand to a friend. ENPS measures how likely Smart Fit employees would recommend working at Smart Fit to a friend.
Net Promoter Score
67
NPS Score
| 80% | Promoters |
|---|---|
| 7% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
