-88
NPS
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Smart Start
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About Smart Start's Brand
With Smart Start you get the opportunity to develop and pitch ideas to investors who want to support you as a start-up.
Brand at a Glance
28%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Smart Start NPS
Smart Start's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether Smart Start's customers would recommend using the product based on a scale of -100 to 100.
Smart Start Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
Smart Start NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -83 | Jan 2023 | -83 |
Apr 2023 -83 | Apr 2023 | -83 |
Jul 2023 -84 | Jul 2023 | -84 |
Aug 2023 -85 | Aug 2023 | -85 |
Oct 2023 -87 | Oct 2023 | -87 |
Nov 2023 -87 | Nov 2023 | -87 |
Dec 2023 -87 | Dec 2023 | -87 |
Mar 2024 -87 | Mar 2024 | -87 |
Jun 2024 -87 | Jun 2024 | -87 |
Sep 2024 -89 | Sep 2024 | -89 |
Feb 2025 -89 | Feb 2025 | -89 |
Jun 2025 -89 | Jun 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smart Start NPS by Gender
Smart Start's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Smart Start's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Smart Start's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Smart Start NPS by Ethnicity
Smart Start's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Smart Start NPS by Usage
Smart Start's NPS was rated -100 points by customers who have used Smart Start's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Smart Start Customer Reviews
Out of the 7 Smart Start customer reviews 0 were positive and 7 were constructive. Smart Start customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Smart Start Customer Loyalty
28%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
28% of Smart Start users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smart Start Customer Loyalty Score by Gender
Female customers rated Smart Start's Customer Loyalty score 4% higher than Male customers.
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Male
17%
Yes
Female
21%
Yes
Smart Start Customer Loyalty Score by Ethnicity
Smart Start's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smart Start.
10
out of 100
Caucasian
Smart Start Customer Loyalty Score by Usage
Smart Start's Customer Loyalty score was rated the highest by customers who have used Smart Start's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Smart Start Customer Loyalty Score by Industry
Smart Start's Customer Loyalty score was rated 10% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Smart Start Product Quality
1.5/5
Smart Start has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smart Start's overall Product Quality score rated by its users and customers.
Smart Start Product Information
Smart Start’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Smart Start's product the highest.
- Website
- http://smartstart.ie/
Quick Insights into Smart Start Product Quality
Smart Start's Product Quality score was rated highest by customers who have used Smart Start's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Smart Start Product Quality the Highest
Ranked Smart Start Product Quality the Lowest
Smart Start Product Quality Score by Gender
Smart Start's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smart Start.
Male
1.5/5
Female
1.5/5
Smart Start Product Quality Score by Ethnicity
Smart Start's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smart Start.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Smart Start Product Quality Score by Usage
Smart Start's Product Quality score was rated 1.5 stars by customers who have used Smart Start's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Smart Start Product Quality Score by Industry
Smart Start's Product Quality score was rated 1.5 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Smart Start Pricing
Smart Start ROI & Value For Money
1.5/5
Smart Start has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Smart Start Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Smart Start ROI
Smart Start's ROI score was rated highest by customers who have used Smart Start's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Smart Start's ROI score.
Ranked Smart Start ROI the Highest
Ranked Smart Start ROI the Lowest
Smart Start ROI Score by Gender
Smart Start's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smart Start.
Male
1.5/5
Female
1.5/5
Smart Start ROI Score by Ethnicity
Smart Start's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smart Start.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Smart Start ROI Score by Usage
Smart Start's ROI score was rated 1.5 stars by customers who have used Smart Start's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Smart Start ROI Score by Industry
Smart Start's ROI score was rated 1.5 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Smart Start Customer Satisfaction (CSAT)
Smart Start Customer Satisfaction (CSAT) Score
6 / 100
Smart Start has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Smart Start Customer Satisfaction
Smart Start's Customer Satisfaction score was rated highest by customers who have used Smart Start's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Smart Start's Customer Satisfaction.
Ranked Smart Start Customer Satisfaction the Highest
Ranked Smart Start Customer Satisfaction the Lowest
Smart Start Customer Satisfaction Score by Gender
Smart Start's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Smart Start.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Smart Start Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Smart Start's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smart Start.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Smart Start Customer Satisfaction Score by Usage
Smart Start's Customer Satisfaction score was rated 0 points by customers who have used Smart Start's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Smart Start Customer Service
1.5/5
Smart Start has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Smart Start's Customer Service
Address
Philadelphia, PA
Website
http://smartstart.ie/
Quick Insights into Smart Start Customer Service
Smart Start's Customer Service score was rated highest by customers who have used Smart Start's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Smart Start's Customer Service score.
Ranked Smart Start Customer Service the Highest
Ranked Smart Start Customer Service the Lowest
Smart Start Customer Service Score by Gender
Smart Start's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smart Start.
Male
1.5/5
Female
1.5/5
Smart Start Customer Service Score by Ethnicity
Smart Start's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smart Start.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Smart Start Customer Service Score by Usage
Smart Start's Customer Service score was rated 1.5 stars by customers who have used Smart Start's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Smart Start Customer Service Score by Industry
Smart Start's Customer Service score was rated 1.5 stars by Construction industry customers.
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Smart Start as an Employer
2.6/5
Smart Start has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Smart Start scored a -88 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Smart Start would recommend the brand to a friend. ENPS measures how likely Smart Start employees would recommend working at Smart Start to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
