14
NPS
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Brand Page
SMART Technologies
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About SMART Technologies' Brand
SMART Technologies develops interactive whiteboards and group collaboration tools for classrooms and meeting rooms.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
SMART Technologies NPS
SMART Technologies's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether SMART Technologies's customers would recommend using the product based on a scale of -100 to 100.
SMART Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
SMART Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 25 | Dec 2021 | 25 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 49 | Sep 2022 | 49 |
Oct 2022 57 | Oct 2022 | 57 |
Dec 2022 37 | Dec 2022 | 37 |
Mar 2023 22 | Mar 2023 | 22 |
Sep 2023 10 | Sep 2023 | 10 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 9 | Mar 2024 | 9 |
May 2024 8 | May 2024 | 8 |
Jan 2025 15 | Jan 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMART Technologies Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of SMART Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMART Technologies Product Quality
3.3/5
SMART Technologies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SMART Technologies Product Information
SMART Technologies’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://smarttech.com
- Company Size
- 501-1,000 Employees
Industry
Education
Enterprise
Hardware and Devices
Productivity
SaaS
SMART Technologies Pricing
SMART Technologies ROI & Value For Money
3.2/5
SMART Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SMART Technologies Customer Satisfaction (CSAT)
SMART Technologies Customer Satisfaction (CSAT) Score
50 / 100
SMART Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SMART Technologies Customer Service
3/5
SMART Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SMART Technologies's Customer Service
Website
http://smarttech.com
SMART Technologies as an Employer
2.9/5
SMART Technologies has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SMART Technologies scored a 14 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of SMART Technologies would recommend the brand to a friend. ENPS measures how likely SMART Technologies employees would recommend working at SMART Technologies to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
