0
NPS
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Smart Vision Labs
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About Smart Vision Labs' Brand
Smart Vision Labs is a company working to address the global vision crisis.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
3.7/5
Pricing
2.7/5
Customer Service
Smart Vision Labs NPS
Smart Vision Labs's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Smart Vision Labs's customers would recommend using the product based on a scale of -100 to 100.
Smart Vision Labs Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Smart Vision Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smart Vision Labs Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Smart Vision Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smart Vision Labs Product Quality
2.5/5
Smart Vision Labs has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smart Vision Labs' overall Product Quality score rated by its users and customers.
Smart Vision Labs Product Information
Smart Vision Labs’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://smartvisionlabs.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Mobile App
SaaS
Smart Vision Labs Pricing
Smart Vision Labs ROI & Value For Money
3.7/5
Smart Vision Labs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Smart Vision Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smart Vision Labs Customer Service
2.7/5
Smart Vision Labs has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Smart Vision Labs' overall Customer Service score rated by its users and customers.
About Smart Vision Labs's Customer Service
Address
New York City, NY
Website
http://smartvisionlabs.com
Smart Vision Labs as an Employer
2.5/5
Smart Vision Labs has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Smart Vision Labs scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Smart Vision Labs would recommend the brand to a friend. ENPS measures how likely Smart Vision Labs employees would recommend working at Smart Vision Labs to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
