0
NPS
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SmartDrive Systems
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About SmartDrive Systems' Brand
SmartDrive provides fuel management and driver safety solutions for customers in range of industries from waste management.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SmartDrive Systems NPS
SmartDrive Systems's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SmartDrive Systems's customers would recommend using the product based on a scale of -100 to 100.
SmartDrive Systems Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SmartDrive Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartDrive Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SmartDrive Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmartDrive Systems Product Quality
2.5/5
SmartDrive Systems has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartDrive Systems' overall Product Quality score rated by its users and customers.
SmartDrive Systems Product Information
SmartDrive Systems’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://smartdrive.net/
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Enterprise
Government & Legal
SaaS
SmartDrive Systems Pricing
SmartDrive Systems ROI & Value For Money
5/5
SmartDrive Systems has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartDrive Systems' overall ROI score rated by its users and customers.
SmartDrive Systems Customer Service
5/5
SmartDrive Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartDrive Systems' overall Customer Service score rated by its users and customers.
About SmartDrive Systems's Customer Service
Address
9450 Carroll Park Drive, San Diego, CA
Website
http://smartdrive.net/
Phone Number
(858)225-5550
SmartDrive Systems as an Employer
4.2/5
SmartDrive Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SmartDrive Systems scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of SmartDrive Systems would recommend the brand to a friend. ENPS measures how likely SmartDrive Systems employees would recommend working at SmartDrive Systems to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
