25
NPS
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SmartFile
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About SmartFile's Brand
Enterprise file management solutions -- business file sharing, file automation, storage management, secure FTP, custom transfer solutions
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
SmartFile NPS
SmartFile's Net Promoter Score (NPS) is a 25 with 51% Promoters, 23% Passives, and 26% Detractors. Net Promoter Score tracks whether SmartFile's customers would recommend using the product based on a scale of -100 to 100.
SmartFile Overall NPS
| 51% | Promoters |
|---|---|
| 23% | Passives |
| 26% | Detractors |
SmartFile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartFile NPS by Usage
SmartFile's NPS was rated the highest by customers who have used SmartFile's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
SmartFile Product Quality
4.3/5
SmartFile has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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SmartFile Product Information
SmartFile serves markets in the United States. SmartFile supports Web devices and offers products for medium and large sized businesses.
SmartFile’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.smartfile.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Government & Legal
SaaS
Languages Supported
English
Product Type
Document Management Software
File Sharing Software
SmartFile Pricing
SmartFile ROI & Value For Money
4.2/5
SmartFile has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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SmartFile Pricing Plans
SmartFile has a pricing structure that accommodates medium and large businesses. Starting from $6/month, SmartFile uses a subscription model and offers the following: Business Plus: $10 per employee / month for unlimited storage and minimum 10 employees and Business Unlimited: Contact SmartFile for pricing information for unlimited storage and unlimited users.
Who Uses SmartFile?
Medium Businesses
Large Enterprises
SmartFile Customer Service
3.7/5
SmartFile has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SmartFile's Customer Service
Address
212 W. 10 St. F180, Indianapolis, IN
Website
https://www.smartfile.com/
Phone Number
(877) 336-3453
