-13
NPS
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Smartling
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About Smartling's Brand
Smartling enables you to automate, manage, and professionally translate content so that you can do more with less.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Smartling NPS
Smartling's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Smartling's customers would recommend using the product based on a scale of -100 to 100.
Smartling Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Smartling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Feb 2022 66 | Feb 2022 | 66 |
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 29 | Nov 2022 | 29 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -10 | Feb 2023 | -10 |
May 2023 -18 | May 2023 | -18 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -16 | Jul 2023 | -16 |
Oct 2023 -20 | Oct 2023 | -20 |
Dec 2023 -13 | Dec 2023 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smartling Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Smartling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smartling Product Quality
3.5/5
Smartling has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smartling's overall Product Quality score rated by its users and customers.
Smartling Product Information
Smartling serves markets in the United States, Canada, and United Kingdom. Smartling supports Web devices and offers products for small, medium, and large sized businesses.
Smartling’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.smartling.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
Brand Management Software
Localization & Translation Software
Smartling Pricing
Smartling ROI & Value For Money
3.4/5
Smartling has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smartling's overall ROI score rated by its users and customers.
Smartling Pricing Plans
Smartling has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Smartling?
Small Businesses
Medium Businesses
Large Enterprises
Smartling Customer Satisfaction (CSAT)
Smartling Customer Satisfaction (CSAT) Score
50 / 100
Smartling has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
30%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smartling Customer Service
3.5/5
Smartling has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smartling's overall Customer Service score rated by its users and customers.
About Smartling's Customer Service
Address
1375 Broadway 14 Floor, York, NY 10018
Website
http://www.smartling.com
Phone Number
(866) 707-6278
Smartling's Social Links
Smartling as an Employer
4.2/5
Smartling has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Smartling scored a -13 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Smartling would recommend the brand to a friend. ENPS measures how likely Smartling employees would recommend working at Smartling to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
