-60
NPS
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SmartProcure / GovSpend
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About SmartProcure / GovSpend's Brand
GovSpend provides detailed federal, state, and local government purchasing data, bids, contacts, and contract information to a wide array of government vendors.
Brand at a Glance
51%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
SmartProcure / GovSpend NPS
SmartProcure / GovSpend's Net Promoter Score (NPS) is a -60 with 10% Promoters, 20% Passives, and 70% Detractors. Net Promoter Score tracks whether SmartProcure / GovSpend's customers would recommend using the product based on a scale of -100 to 100.
SmartProcure / GovSpend Overall NPS
| 10% | Promoters |
|---|---|
| 20% | Passives |
| 70% | Detractors |
SmartProcure / GovSpend NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -66 | Aug 2022 | -66 |
Oct 2022 -70 | Oct 2022 | -70 |
Nov 2022 -54 | Nov 2022 | -54 |
Mar 2023 -58 | Mar 2023 | -58 |
May 2023 -62 | May 2023 | -62 |
Jul 2023 -64 | Jul 2023 | -64 |
Aug 2023 -61 | Aug 2023 | -61 |
Nov 2023 -50 | Nov 2023 | -50 |
Jul 2024 -54 | Jul 2024 | -54 |
Feb 2025 -55 | Feb 2025 | -55 |
Mar 2025 -58 | Mar 2025 | -58 |
Jul 2025 -60 | Jul 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartProcure / GovSpend Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of SmartProcure / GovSpend users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmartProcure / GovSpend Product Quality
2.1/5
SmartProcure / GovSpend has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartProcure / GovSpend's overall Product Quality score rated by its users and customers.
SmartProcure / GovSpend Product Information
SmartProcure / GovSpend’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.govspend.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
SaaS
SmartProcure / GovSpend Pricing
SmartProcure / GovSpend ROI & Value For Money
2/5
SmartProcure / GovSpend has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartProcure / GovSpend's overall ROI score rated by its users and customers.
SmartProcure / GovSpend Customer Satisfaction (CSAT)
SmartProcure / GovSpend Customer Satisfaction (CSAT) Score
40 / 100
SmartProcure / GovSpend has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SmartProcure / GovSpend Customer Service
2.1/5
SmartProcure / GovSpend has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartProcure / GovSpend's overall Customer Service score rated by its users and customers.
About SmartProcure / GovSpend's Customer Service
Address
5000 T-Rex Avenue, 200, Boca Raton, FL 33431
Website
http://www.govspend.com
Phone Number
954-420-9900
SmartProcure / GovSpend's Social Links
SmartProcure / GovSpend as an Employer
4.5/5
SmartProcure / GovSpend has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SmartProcure / GovSpend scored a -60 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of SmartProcure / GovSpend would recommend the brand to a friend. ENPS measures how likely SmartProcure / GovSpend employees would recommend working at SmartProcure / GovSpend to a friend.
Net Promoter Score
-60
NPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 81% | Promoters |
|---|---|
| 12% | Passive |
| 7% | Detractors |
