100
NPS
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SmartyPants Vitamins
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About SmartyPants Vitamins' Brand
SmartyPants may look simple, but they are very sophisticated, essential nutrients, omega 3 fish oil, and premium ingredients – all in one.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
SmartyPants Vitamins NPS
SmartyPants Vitamins's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SmartyPants Vitamins's customers would recommend using the product based on a scale of -100 to 100.
SmartyPants Vitamins Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SmartyPants Vitamins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartyPants Vitamins Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SmartyPants Vitamins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmartyPants Vitamins Product Quality
4.5/5
SmartyPants Vitamins has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartyPants Vitamins' overall Product Quality score rated by its users and customers.
SmartyPants Vitamins Product Information
SmartyPants Vitamins’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Goods
SmartyPants Vitamins Pricing
SmartyPants Vitamins ROI & Value For Money
4.5/5
SmartyPants Vitamins has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartyPants Vitamins' overall ROI score rated by its users and customers.
SmartyPants Vitamins Customer Satisfaction (CSAT)
SmartyPants Vitamins Customer Satisfaction (CSAT) Score
100 / 100
SmartyPants Vitamins has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SmartyPants Vitamins Customer Service
4.5/5
SmartyPants Vitamins has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartyPants Vitamins' overall Customer Service score rated by its users and customers.
About SmartyPants Vitamins's Customer Service
Address
4056 Del Rey Avenue, Marina Del Rey, CA 90292
Website
http://www.smartypantsvitamins.com
Phone Number
310-577-9525
SmartyPants Vitamins's Social Links
Consumer vs. Employees
SmartyPants Vitamins scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of SmartyPants Vitamins would recommend the brand to a friend. ENPS measures how likely SmartyPants Vitamins employees would recommend working at SmartyPants Vitamins to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
