0
NPS
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SMBC Nikko Securities
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About SMBC Nikko Securities' Brand
They provide financial products and services to global institutional clients, focusing on especially North America and Latin America.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
SMBC Nikko Securities NPS
SMBC Nikko Securities's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether SMBC Nikko Securities's customers would recommend using the product based on a scale of -100 to 100.
SMBC Nikko Securities Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
SMBC Nikko Securities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMBC Nikko Securities Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SMBC Nikko Securities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMBC Nikko Securities Product Quality
4/5
SMBC Nikko Securities has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SMBC Nikko Securities' overall Product Quality score rated by its users and customers.
SMBC Nikko Securities Product Information
SMBC Nikko Securities’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.smbcnikko-si.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
SMBC Nikko Securities Pricing
SMBC Nikko Securities ROI & Value For Money
3/5
SMBC Nikko Securities has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SMBC Nikko Securities' overall ROI score rated by its users and customers.
SMBC Nikko Securities Customer Satisfaction (CSAT)
SMBC Nikko Securities Customer Satisfaction (CSAT) Score
100 / 100
SMBC Nikko Securities has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SMBC Nikko Securities Customer Service
3/5
SMBC Nikko Securities has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SMBC Nikko Securities' overall Customer Service score rated by its users and customers.
About SMBC Nikko Securities's Customer Service
Address
277 Park Avenue, New York City, NY 10172
Website
http://www.smbcnikko-si.com/
Phone Number
212-224-5300
Consumer vs. Employees
SMBC Nikko Securities scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SMBC Nikko Securities would recommend the brand to a friend. ENPS measures how likely SMBC Nikko Securities employees would recommend working at SMBC Nikko Securities to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
