37
NPS
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SMC Corporation
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About SMC Corporation's Brand
SMC focuses on providing pneumatic control engineering services to support industrial automation.
Brand at a Glance
90%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
SMC Corporation NPS
SMC Corporation's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether SMC Corporation's customers would recommend using the product based on a scale of -100 to 100.
SMC Corporation Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
SMC Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 10 | Apr 2023 | 10 |
Jun 2023 17 | Jun 2023 | 17 |
Jul 2023 22 | Jul 2023 | 22 |
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 34 | Nov 2023 | 34 |
Dec 2023 31 | Dec 2023 | 31 |
May 2024 34 | May 2024 | 34 |
Jun 2024 39 | Jun 2024 | 39 |
Aug 2024 30 | Aug 2024 | 30 |
Nov 2024 29 | Nov 2024 | 29 |
Jan 2025 34 | Jan 2025 | 34 |
Feb 2025 37 | Feb 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMC Corporation NPS by Gender
SMC Corporation's NPS was rated 0 by Male customers on Comparably.
Male
0
SMC Corporation's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
SMC Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SMC Corporation NPS by Ethnicity
SMC Corporation's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
SMC Corporation Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of SMC Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMC Corporation Customer Loyalty Score by Gender
SMC Corporation's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SMC Corporation.
Male
87%
Yes
Female
N/A
Yes
SMC Corporation Customer Loyalty Score by Ethnicity
SMC Corporation's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SMC Corporation.
78
out of 100
Caucasian
SMC Corporation Product Quality
4.3/5
SMC Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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SMC Corporation Product Information
SMC Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.smcusa.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into SMC Corporation Product Quality
SMC Corporation's Product Quality score was rated highest by Male customers.
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Ranked SMC Corporation Product Quality the Highest
SMC Corporation Product Quality Score by Gender
SMC Corporation's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SMC Corporation.
Male
4.3/5
Female
N/A
SMC Corporation Product Quality Score by Ethnicity
SMC Corporation's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SMC Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
SMC Corporation Pricing
SMC Corporation ROI & Value For Money
4/5
SMC Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into SMC Corporation ROI
SMC Corporation's ROI score was rated highest by Male customers.
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Ranked SMC Corporation ROI the Highest
SMC Corporation ROI Score by Gender
SMC Corporation's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
SMC Corporation ROI Score by Ethnicity
SMC Corporation's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SMC Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
SMC Corporation Customer Satisfaction (CSAT)
SMC Corporation Customer Satisfaction (CSAT) Score
70 / 100
SMC Corporation has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SMC Corporation Customer Satisfaction
SMC Corporation's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SMC Corporation's Customer Satisfaction.
Ranked SMC Corporation Customer Satisfaction the Highest
SMC Corporation Customer Satisfaction Score by Gender
SMC Corporation's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SMC Corporation.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
SMC Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SMC Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SMC Corporation.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
SMC Corporation Customer Service
4.1/5
SMC Corporation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SMC Corporation's Customer Service
Address
Noblesville, IN
Website
www.smcusa.com
Quick Insights into SMC Corporation Customer Service
SMC Corporation's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SMC Corporation's Customer Service score.
Ranked SMC Corporation Customer Service the Highest
SMC Corporation Customer Service Score by Gender
SMC Corporation's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SMC Corporation.
Male
3.6/5
Female
N/A
SMC Corporation Customer Service Score by Ethnicity
SMC Corporation's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SMC Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
SMC Corporation as an Employer
4.1/5
SMC Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SMC Corporation scored a 37 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of SMC Corporation would recommend the brand to a friend. ENPS measures how likely SMC Corporation employees would recommend working at SMC Corporation to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
