0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Smiggle
Marketing or Exec? Claim Your Free Account
About Smiggle's Brand
Developer and retailer of stationery. The company develops and sells a stationary and writing and craft supplies. The company operates retail stores throughout South Pacific and the UK.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
4/5
Customer Service
Smiggle NPS
Smiggle's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Smiggle's customers would recommend using the product based on a scale of -100 to 100.
Smiggle Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Smiggle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smiggle Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Smiggle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smiggle Product Quality
5/5
Smiggle has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smiggle's overall Product Quality score rated by its users and customers.
Smiggle Product Information
Smiggle’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.smiggle.com.au
- Company Size
- 501-1,000 Employees
Smiggle Pricing
Smiggle ROI & Value For Money
3/5
Smiggle has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Smiggle's overall ROI score rated by its users and customers.
Smiggle Customer Satisfaction (CSAT)
Smiggle Customer Satisfaction (CSAT) Score
100 / 100
Smiggle has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smiggle Customer Service
4/5
Smiggle has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smiggle's overall Customer Service score rated by its users and customers.
About Smiggle's Customer Service
Address
PO Box 2196, South Richmond, 3121
Website
www.smiggle.com.au
Consumer vs. Employees
Smiggle scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Smiggle would recommend the brand to a friend. ENPS measures how likely Smiggle employees would recommend working at Smiggle to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
