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NPS
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Brand Page
Smile
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About Smile's Brand
Capture the moment while chatting with friends!
Brand at a Glance
4.3/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Smile NPS
Smile's Net Promoter Score (NPS) is a 0 with 38% Promoters, 24% Passives, and 38% Detractors. Net Promoter Score tracks whether Smile's customers would recommend using the product based on a scale of -100 to 100.
Smile Overall NPS
| 38% | Promoters |
|---|---|
| 24% | Passives |
| 38% | Detractors |
Smile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smile NPS by Usage
Smile's NPS was rated -32 points by customers who have used Smile's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -32 | 2 to 5 Years | -32 |
Smile Product Quality
4.3/5
Smile has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Smile's overall Product Quality score rated by its users and customers.
Smile Product Information
Smile serves markets in the United States and Canada. Smile supports Web devices and offers products for medium and large sized businesses.
Smile’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://smile.io
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Customer Loyalty Software
Customer Experience Software
Referral Marketing Software
Smile Pricing
Smile ROI & Value For Money
3.9/5
Smile has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Smile's overall ROI score rated by its users and customers.
Smile Pricing Plans
Smile has a pricing structure that accommodates medium and large businesses. Starting from $59/month, Smile uses a subscription model and offers the following: Small business: $199/month - up to 10000 members., Professional: $399/month - up to 25000 members., and Enterprise plans are also available, and Smile.io offers a free plan for programs with under 500 members..
Who Uses Smile?
Medium Businesses
Large Enterprises
Smile Customer Service
3.7/5
Smile has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Smile's overall Customer Service score rated by its users and customers.
About Smile's Customer Service
Address
Canada
Website
http://smile.io
Smile as an Employer
3.7/5
Smile has a 3.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Smile scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Smile would recommend the brand to a friend. ENPS measures how likely Smile employees would recommend working at Smile to a friend.
Net Promoter Score
0
NPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
