-100
NPS
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Brand Page
Smilebox
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About Smilebox's Brand
Smilebox is a multimedia-based messaging service enabling users to personalize photos, videos, music and texts and share them with others.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Smilebox NPS
Smilebox's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Smilebox's customers would recommend using the product based on a scale of -100 to 100.
Smilebox Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Smilebox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smilebox Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Smilebox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smilebox Product Quality
4/5
Smilebox has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smilebox's overall Product Quality score rated by its users and customers.
Smilebox Product Information
Smilebox’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://smilebox.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Enterprise
Productivity
SaaS
Smilebox Pricing
Smilebox ROI & Value For Money
4.5/5
Smilebox has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smilebox's overall ROI score rated by its users and customers.
Smilebox Customer Service
4.5/5
Smilebox has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smilebox's overall Customer Service score rated by its users and customers.
About Smilebox's Customer Service
Address
15809 Bear Creek Parkway, Suite 320, Redmond, WA
Website
http://smilebox.com
