46
NPS
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Smith
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About Smith's Brand
Founded in 1984, Smith is a leading independent distributor of electronic components. Smith’s Intelligent Distribution™ model offers a comprehensive suite of flexible and scalable supply chain solutions to source, manage, test, and ship billions of components to partners worldwide in every industry and vertical. The company is backed by more than 25 certifications and accreditations and has developed and implemented sustainable practices that exceed industry and regulatory requirements. Building on its decades of market data, cutting-edge technology, and a systems-based approach to quality excellence, Smith generated more than USD $2.6 billion in global revenue in 2024 and ranks eleventh among all global distributors. Visit www.smithweb.com to learn more.
Brand at a Glance
63%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Smith NPS
Smith's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Smith's customers would recommend using the product based on a scale of -100 to 100.
Smith Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Smith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jun 2021 66 | Jun 2021 | 66 |
Jul 2021 25 | Jul 2021 | 25 |
Aug 2021 40 | Aug 2021 | 40 |
Sep 2021 49 | Sep 2021 | 49 |
Mar 2022 43 | Mar 2022 | 43 |
Aug 2022 50 | Aug 2022 | 50 |
Apr 2024 55 | Apr 2024 | 55 |
Dec 2024 60 | Dec 2024 | 60 |
Jul 2025 45 | Jul 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smith NPS by Gender
Smith's NPS was rated 0 by Female customers on Comparably.
Female
0
Smith's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Smith's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Smith Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Smith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Smith Customer Loyalty Score by Gender
Smith's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Smith Customer Loyalty Score by Industry
Smith's Customer Loyalty score was rated 40% by Tech industry customers.
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Smith Product Quality
4.1/5
Smith has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Smith Product Information
Smith’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Smith's product the highest.
- Website
- https://www.smithweb.com
- Company Size
- 501-1,000 Employees
Industry
Semiconductors
Quick Insights into Smith Product Quality
Smith's Product Quality score was rated highest by Female customers.
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Ranked Smith Product Quality the Highest
Smith Product Quality Score by Gender
Smith's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smith.
Female
3.1/5
Male
N/A
Smith Product Quality Score by Industry
Smith's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Smith Pricing
Smith ROI & Value For Money
3.7/5
Smith has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Smith Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Smith ROI
Smith's ROI score was rated highest by Female customers.
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Ranked Smith ROI the Highest
Smith ROI Score by Gender
Smith's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Smith ROI Score by Industry
Smith's ROI score was rated 2.8 stars by Tech industry customers.
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Smith Customer Satisfaction (CSAT)
Smith Customer Satisfaction (CSAT) Score
67 / 100
Smith has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smith Customer Service
3.7/5
Smith has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Smith's Customer Service
Address
5306 Hollister Street, Houston, TX 77040
Website
https://www.smithweb.com
Phone Number
7134303000
Smith's Social Links
Quick Insights into Smith Customer Service
Smith's Customer Service score was rated highest by Female customers.
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Ranked Smith Customer Service the Highest
Smith Customer Service Score by Gender
Smith's Customer Service score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smith.
Female
3/5
Male
N/A
Smith Customer Service Score by Industry
Smith's Customer Service score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Smith as an Employer
4.7/5
Smith has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Smith scored a 46 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Smith would recommend the brand to a friend. ENPS measures how likely Smith employees would recommend working at Smith to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 68% | Promoters |
|---|---|
| 20% | Passive |
| 12% | Detractors |
