100
NPS
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Smith & Williamson
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About Smith & Williamson's Brand
Provider of financial and professional services intended to deliver imaginative yet pragmatic advice and services. The company's financial and professional services include accountancy, tax, financial advisory services and especially investment management services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Smith & Williamson NPS
Smith & Williamson's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Smith & Williamson's customers would recommend using the product based on a scale of -100 to 100.
Smith & Williamson Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Smith & Williamson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smith & Williamson Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Smith & Williamson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smith & Williamson Product Quality
1.5/5
Smith & Williamson has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Smith & Williamson Product Information
Smith & Williamson’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.smithandwilliamson.com
- Company Size
- 1,001-5,000 Employees
Smith & Williamson Pricing
Smith & Williamson ROI & Value For Money
5/5
Smith & Williamson has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Smith & Williamson Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Smith & Williamson Customer Service
5/5
Smith & Williamson has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Smith & Williamson's Customer Service
Address
25 Moorgate, London, EC2R 6AY Bahamas
Website
www.smithandwilliamson.com
