-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SmithBucklin
Marketing or Exec? Claim Your Free Account
About SmithBucklin's Brand
"SmithBucklin offers full-service management and outsourced services to trade associations, professional societies and technology user communities."
Brand at a Glance
74%
Customer Loyalty
2.4/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
SmithBucklin NPS
SmithBucklin's Net Promoter Score (NPS) is a -50 with 21% Promoters, 8% Passives, and 71% Detractors. Net Promoter Score tracks whether SmithBucklin's customers would recommend using the product based on a scale of -100 to 100.
SmithBucklin Overall NPS
| 21% | Promoters |
|---|---|
| 8% | Passives |
| 71% | Detractors |
SmithBucklin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2021 -33 | Jun 2021 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Oct 2023 -25 | Oct 2023 | -25 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -40 | Feb 2024 | -40 |
Jul 2024 -45 | Jul 2024 | -45 |
Aug 2024 -50 | Aug 2024 | -50 |
Nov 2024 -46 | Nov 2024 | -46 |
May 2025 -50 | May 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmithBucklin NPS by Gender
SmithBucklin's NPS was rated -100 by Female customers on Comparably.
Female
-100
SmithBucklin's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
SmithBucklin's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
SmithBucklin NPS by Ethnicity
SmithBucklin's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
SmithBucklin NPS by Usage
SmithBucklin's NPS was rated -100 points by customers who have used SmithBucklin's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
SmithBucklin Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of SmithBucklin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmithBucklin Customer Loyalty Score by Gender
SmithBucklin's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SmithBucklin.
Female
78%
Yes
Male
N/A
Yes
SmithBucklin Customer Loyalty Score by Ethnicity
SmithBucklin's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SmithBucklin.
70
out of 100
Caucasian
SmithBucklin Customer Loyalty Score by Usage
SmithBucklin's Customer Loyalty score was rated 70% by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SmithBucklin Customer Loyalty Score by Industry
SmithBucklin's Customer Loyalty score was rated 70% by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SmithBucklin Product Quality
2.4/5
SmithBucklin has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SmithBucklin's overall Product Quality score rated by its users and customers.
SmithBucklin Product Information
SmithBucklin’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated SmithBucklin's product the highest.
- Website
- http://smithbucklin.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Quick Insights into SmithBucklin Product Quality
SmithBucklin's Product Quality score was rated highest by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked SmithBucklin's Product Quality.
Ranked SmithBucklin Product Quality the Highest
SmithBucklin Product Quality Score by Gender
SmithBucklin's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SmithBucklin.
Female
1.5/5
Male
N/A
SmithBucklin Product Quality Score by Ethnicity
SmithBucklin's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SmithBucklin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
SmithBucklin Product Quality Score by Usage
SmithBucklin's Product Quality score was rated 1.5 stars by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SmithBucklin Product Quality Score by Industry
SmithBucklin's Product Quality score was rated 1.5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SmithBucklin Pricing
SmithBucklin ROI & Value For Money
2/5
SmithBucklin has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SmithBucklin's overall ROI score rated by its users and customers.
SmithBucklin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry.
Quick Insights into SmithBucklin ROI
SmithBucklin's ROI score was rated highest by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked SmithBucklin's ROI score.
Ranked SmithBucklin ROI the Highest
SmithBucklin ROI Score by Gender
SmithBucklin's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SmithBucklin.
Female
1.5/5
Male
N/A
SmithBucklin ROI Score by Ethnicity
SmithBucklin's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SmithBucklin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
SmithBucklin ROI Score by Usage
SmithBucklin's ROI score was rated 1.5 stars by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SmithBucklin ROI Score by Industry
SmithBucklin's ROI score was rated 1.5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SmithBucklin Customer Satisfaction (CSAT)
SmithBucklin Customer Satisfaction (CSAT) Score
11 / 100
SmithBucklin has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SmithBucklin Customer Satisfaction
SmithBucklin's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked SmithBucklin's Customer Satisfaction.
Ranked SmithBucklin Customer Satisfaction the Highest
SmithBucklin Customer Satisfaction Score by Gender
SmithBucklin's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SmithBucklin.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 33% |
SmithBucklin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SmithBucklin's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SmithBucklin.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
SmithBucklin Customer Service
2.1/5
SmithBucklin has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SmithBucklin's overall Customer Service score rated by its users and customers.
About SmithBucklin's Customer Service
Address
Chicago, IL
Website
http://smithbucklin.com/
Quick Insights into SmithBucklin Customer Service
SmithBucklin's Customer Service score was rated highest by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked SmithBucklin's Customer Service score.
Ranked SmithBucklin Customer Service the Highest
SmithBucklin Customer Service Score by Gender
SmithBucklin's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SmithBucklin.
Female
1.5/5
Male
N/A
SmithBucklin Customer Service Score by Ethnicity
SmithBucklin's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SmithBucklin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
SmithBucklin Customer Service Score by Usage
SmithBucklin's Customer Service score was rated 1.5 stars by customers who have used SmithBucklin's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SmithBucklin Customer Service Score by Industry
SmithBucklin's Customer Service score was rated 1.5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SmithBucklin as an Employer
2.4/5
SmithBucklin has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SmithBucklin scored a -50 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of SmithBucklin would recommend the brand to a friend. ENPS measures how likely SmithBucklin employees would recommend working at SmithBucklin to a friend.
Net Promoter Score
-50
NPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 16% | Promoters |
|---|---|
| 13% | Passive |
| 71% | Detractors |
