-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SmithRx
Marketing or Exec? Claim Your Free Account
About SmithRx's Brand
We're a modern, transparent PBM on a mission to reduce the cost and complexity of pharmacy benefits for America’s employers and patients.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SmithRx NPS
SmithRx's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SmithRx's customers would recommend using the product based on a scale of -100 to 100.
SmithRx Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SmithRx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2026 -100 | Aug 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmithRx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SmithRx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmithRx Product Quality
1.5/5
SmithRx has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmithRx's overall Product Quality score rated by its users and customers.
SmithRx Product Information
SmithRx’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.smithrx.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
SmithRx Pricing
SmithRx ROI & Value For Money
1.5/5
SmithRx has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmithRx's overall ROI score rated by its users and customers.
SmithRx Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SmithRx Customer Service
1.5/5
SmithRx has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SmithRx's overall Customer Service score rated by its users and customers.
About SmithRx's Customer Service
Address
300 Brannan St, California City, CA 94107
Website
https://www.smithrx.com
SmithRx's Social Links
SmithRx as an Employer
4.8/5
SmithRx has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SmithRx scored a -100 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of SmithRx would recommend the brand to a friend. ENPS measures how likely SmithRx employees would recommend working at SmithRx to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
