17
NPS
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Smiths Detection
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About Smiths Detection's Brand
Smiths Detection designs and makes advanced solutions to detect and identify threats including explosives, chemical agents, biohazards,
Brand at a Glance
90%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Smiths Detection NPS
Smiths Detection's Net Promoter Score (NPS) is a 17 with 53% Promoters, 11% Passives, and 36% Detractors. Net Promoter Score tracks whether Smiths Detection's customers would recommend using the product based on a scale of -100 to 100.
Smiths Detection Overall NPS
| 53% | Promoters |
|---|---|
| 11% | Passives |
| 36% | Detractors |
Smiths Detection NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 30 | Sep 2022 | 30 |
Nov 2022 36 | Nov 2022 | 36 |
Dec 2022 43 | Dec 2022 | 43 |
Jan 2023 46 | Jan 2023 | 46 |
Feb 2023 39 | Feb 2023 | 39 |
Mar 2023 30 | Mar 2023 | 30 |
Apr 2023 29 | Apr 2023 | 29 |
Jun 2023 32 | Jun 2023 | 32 |
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 24 | Sep 2023 | 24 |
Sep 2025 22 | Sep 2025 | 22 |
Nov 2025 17 | Nov 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smiths Detection NPS by Gender
Smiths Detection's NPS was rated 45 by Male customers on Comparably.
Male
45
Smiths Detection's NPS was rated 45 by Male customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
Female
N/A
Smiths Detection's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Smiths Detection NPS by Ethnicity
Smiths Detection's NPS was rated 20 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Smiths Detection NPS by Usage
Smiths Detection's NPS was rated the highest by customers who have used Smiths Detection's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Smiths Detection Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Smiths Detection users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smiths Detection Customer Loyalty Score by Gender
Smiths Detection's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Smiths Detection.
Male
100%
Yes
Female
N/A
Yes
Smiths Detection Customer Loyalty Score by Ethnicity
Smiths Detection's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smiths Detection.
100
out of 100
Asian or Pacific Islander
Smiths Detection Customer Loyalty Score by Usage
Smiths Detection's Customer Loyalty score was rated 100% by customers who have used Smiths Detection's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Smiths Detection Customer Loyalty Score by Industry
Smiths Detection's Customer Loyalty score was rated 100% by Tech industry customers.
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Smiths Detection Product Quality
4.1/5
Smiths Detection has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Smiths Detection Product Information
Smiths Detection’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Smiths Detection's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Smiths Detection Product Quality
Smiths Detection's Product Quality score was rated highest by customers who have used Smiths Detection's products/services for 5 to 10 Years, and rated lowest by customers who have used Smiths Detection's products/services for Less than 1 Year.
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Ranked Smiths Detection Product Quality the Highest
Ranked Smiths Detection Product Quality the Lowest
Smiths Detection Product Quality Score by Gender
Smiths Detection's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Smiths Detection Product Quality Score by Ethnicity
Smiths Detection's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smiths Detection.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Smiths Detection Product Quality Score by Usage
Smiths Detection's Product Quality score was rated the highest by customers who have used Smiths Detection's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Smiths Detection Product Quality Score by Industry
Smiths Detection's Product Quality score was rated 4.5 stars by Tech industry customers.
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Smiths Detection Pricing
Smiths Detection ROI & Value For Money
3.8/5
Smiths Detection has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Smiths Detection Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Smiths Detection ROI
Smiths Detection's ROI score was rated highest by customers who have used Smiths Detection's products/services for Less than 1 Year, and rated lowest by customers who have used Smiths Detection's products/services for 5 to 10 Years.
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Ranked Smiths Detection ROI the Highest
Ranked Smiths Detection ROI the Lowest
Smiths Detection ROI Score by Gender
Smiths Detection's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smiths Detection.
Male
4.3/5
Female
N/A
Smiths Detection ROI Score by Ethnicity
Smiths Detection's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smiths Detection.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Smiths Detection ROI Score by Usage
Smiths Detection's ROI score was rated the highest by customers who have used Smiths Detection's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Smiths Detection ROI Score by Industry
Smiths Detection's ROI score was rated 4.2 stars by Tech industry customers.
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Smiths Detection Customer Satisfaction (CSAT)
Smiths Detection Customer Satisfaction (CSAT) Score
85 / 100
Smiths Detection has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Smiths Detection Customer Satisfaction
Smiths Detection's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Smiths Detection's Customer Satisfaction.
Ranked Smiths Detection Customer Satisfaction the Highest
Smiths Detection Customer Satisfaction Score by Gender
Smiths Detection's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Smiths Detection.
100 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Smiths Detection Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Smiths Detection's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smiths Detection.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Smiths Detection Customer Satisfaction Score by Usage
Smiths Detection's Customer Satisfaction score was rated 100 points by customers who have used Smiths Detection's products/services for Less than 1 Year.
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Smiths Detection Customer Satisfaction Score by Industry
Smiths Detection's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Smiths Detection Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Smiths Detection Customer Service
3.9/5
Smiths Detection has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Smiths Detection's Customer Service
Address
64 Clarendon Road, Watford, Edgewood, MD
Website
http://www.smithsdetection.com
Phone Number
(973) 830-2200
Quick Insights into Smiths Detection Customer Service
Smiths Detection's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Smiths Detection's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Smiths Detection's Customer Service score.
Ranked Smiths Detection Customer Service the Highest
Ranked Smiths Detection Customer Service the Lowest
Smiths Detection Customer Service Score by Gender
Smiths Detection's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smiths Detection.
Male
4.3/5
Female
N/A
Smiths Detection Customer Service Score by Ethnicity
Smiths Detection's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smiths Detection.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Smiths Detection Customer Service Score by Usage
Smiths Detection's Customer Service score was rated the highest by customers who have used Smiths Detection's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Smiths Detection Customer Service Score by Industry
Smiths Detection's Customer Service score was rated 4.1 stars by Tech industry customers.
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Smiths Detection as an Employer
4.5/5
Smiths Detection has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Smiths Detection scored a 17 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Smiths Detection would recommend the brand to a friend. ENPS measures how likely Smiths Detection employees would recommend working at Smiths Detection to a friend.
Net Promoter Score
17
NPS Score
| 53% | Promoters |
|---|---|
| 11% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 46% | Promoters |
|---|---|
| 29% | Passive |
| 25% | Detractors |
